NATALIE GUERRERO
Henderson,NV
Summary
Dedicated social worker, well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Children's Social Worker
Los Angeles County Department Of Children And Family Service
2015.09 - Current
- Lead Children's Social Worker
- Conducted and documented in-home visits with children.
- Interviewed clients and assessed social and emotional needs to determine nature and degree of services needed.
- Liaised with agencies and courts to provide safe, stable and nurturing homes for children.
- Identified, documented and made referrals to resources available within community.
- Developed case plans and maintained confidential client files consistent with program, state and federal guidelines.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigat social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Trained newly hired children social workers to ensure the safety and well-being of the children served in our community.
Behavior Instructor
Applied Behavior Analysis
2012.07 - 2012.08
- Serving in the North Los Angeles Region for children and adolescents
- Applying ABA practices, as a one to one instruction to children
- Teaching them self-help skills, language skills, and social skills
- Completed monthly progress notes and report cards.
- Demonstrated consistent use of reflective listening and conflict resolution techniques to support development of coping skills.
- Planned daily activities to keep students engaged and on track with learning goals.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
Cashier and Specialty Sales Associate
The Home Depot
2007.03 - 2011.10
- Providing customers with outstanding service and efficiently answering their questions accurately
- Ensuring customers received the best possible service through suggestive selling and product knowledge
- Increased sales and met quota monthly
- Awarded top, Cashier
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Target
2006.09 - 2006.12
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Arts - Child and Adolescent Development
California State University
05.2012
Associate of Arts - Liberal Arts & Sciences
Los Angeles Valley College
Los Angeles, CA06.2009
High School Diploma -
John F. Kennedy High School
06.2006
Diploma -
Multi-lingual Teachers Academy, National Society of High School
Los Angeles, CA2005
Skills
- Friendly, and passionate worker
- Great interpersonal skills and able to adapt to changing environments
- Strong organizational and detail-oriented skills
- Effectively handle multiple task simultaneously
- Ability to work under pressure
- Demoralized ability to acquire & apply knowledge rapidly
- Independent work with minimal supervision and contribute to learn
- Experience in office work: managing phone calls, processing documents, emails, fax, etc.
- Knowledgeable in computers: Microsoft Word, Outlook, Web Design, Excel, etc.
- Proficient in English and Spanish
- Conflict Resolution
- Crisis Intervention
- Child Welfare and Protective Services
- Case Needs Assessment
- Multidisciplinary Team Collaboration
- CPR, First Aid, AED
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Managed a caseload of between 20 and 38 individuals and families monthly.
- Lead Children's Social Worker for over 5years.
- Child and Family Team Facilitator
Certification
- Child Welfare Training - 2015-present
- Occupational Certificate - Associate Teacher, Preschool, Special Education
Timeline
Children's Social Worker
Los Angeles County Department Of Children And Family Service
2015.09 - Current
Behavior Instructor
Applied Behavior Analysis
2012.07 - 2012.08
Cashier and Specialty Sales Associate
The Home Depot
2007.03 - 2011.10
Sales Associate
Target
2006.09 - 2006.12
Bachelor of Arts - Child and Adolescent Development
California State University
Associate of Arts - Liberal Arts & Sciences
Los Angeles Valley College
High School Diploma -
John F. Kennedy High School
Diploma -
Multi-lingual Teachers Academy, National Society of High School
- Child Welfare Training - 2015-present
- Occupational Certificate - Associate Teacher, Preschool, Special Education
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