Natalie Guira
Antelope,CA
Summary
Professional brand ambassador, and a customer service associate with many years of experience and extensive marketing and sales strategies knowledge. Detail-oriented specialist with a background in coordinating scheduling and record-keeping. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. A reliable, and friendly individual who quickly learns and masters new concepts and skills.
Overview
8
8
years of professional experience
Work History
Certified Fitness and Yoga Instructor
Guiding Fitness
06.2024 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Explained different yoga styles and poses to students.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Developed safe and effective exercise programs for class members.
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Elevated clients'' mental focus by integrating breathing exercises throughout classes to complement physical movement.
- Arrived early to set up room, greet students, and answer questions.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
Photographer (Seasonal)
Lifetouch Portraits
05.2023 - 10.2024
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
Customer Service Agent (Seasonal Remote)
Amerit Consulting Inc.
02.2023 - 05.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Host
Airbnb
06.2021 - 06.2022
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations
- Assisted with development and distribution of marketing materials for facility
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Completed detailed assessments, effectively implementing comprehensive home consultation process
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades
- Fostered safe lodging environment with reliable and effective security services.
Customer Service Specialist (Seasonal Remote)
Blue Cross And Blue Shield Of Michigan
12.2020 - 05.2021
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
- Utilized CRM software to track customer interactions, enabling more personalized service during follow-up communications.
- Assisted in the development of departmental goals and objectives, contributing to overall call center success and growth.
Brand Ambassador
MAC
04.2019 - 04.2020
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team
- Educated customers on company systems, form completion, and access to services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Resolved customer complaints and addressed emergency requests and needs
- Sought out extra training opportunities to enhance customer relationship management abilities
- Attended telephone skills and program information training sessions to boost aptitude
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve calltime and quality standards
- Generated customer service reports to track customer satisfaction
- Communicated product value, quality, and style to educate and entice potential customers
- Established and maintained positive relationships with customers
- Organized and stocked merchandise to keep necessary levels for sales demand
- Collaborated with sales staff to identify target customers, promote products and increase sales
- Educated customers on product features and answered questions regarding product use
- Conducted consumer surveys and analyzed purchasing trends
- Communicated product information with confidence and educated consumers about company
- Maintained accurate records of promotional events and customer interactions.
Freelance Makeup Artist and Sales Associate
Estee Lauder (MAC)
11.2017 - 04.2019
- Worked with team to achieve sales goals for products
- Provided exceptional customer service to drive satisfaction
- Planned future sampling opportunities and special events
- Designed, filled, and arranged eye-catching product floorsets to increase sales
- Collaborated with local field sales to promote brand awareness and sales results
- Developed and executed promotional campaigns to drive brand awareness and sales
- Maintained regular client list and successfully handled walk-in customers
- Conferred with producers, customers and performers to determine desired appearance
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Answered phone calls and emails to schedule client appointments
- Developed loyal following of clients by providing high-quality services
- Scheduled onsite and offsite makeup appointments for clientele
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Increased revenue by cross-selling and upselling products and services
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Met customer call guidelines for service levels, handle time and productivity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Hollister Co
05.2018 - 08.2018
- Worked with team to achieve sales goals for products
- Provided exceptional customer service to drive satisfaction
- Planned future sampling opportunities and special events
- Designed, filled, and arranged eye-catching product floorsets to increase sales
- Collaborated with local field sales to promote brand awareness and sales results
- Developed and executed promotional campaigns to drive brand awareness and sales
- Maintained regular client list and successfully handled walk-in customers
- Conferred with producers, customers and performers to determine desired appearance
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Answered phone calls and emails to schedule client appointments
- Developed loyal following of clients by providing high-quality services
- Scheduled onsite and offsite makeup appointments for clientele
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Increased revenue by cross-selling and upselling products and services
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Educated customers about billing, payment processing and support policies and procedures
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Met customer call guidelines for service levels, handle time and productivity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Life College And Secondary School
2 Years of Undergraduate - Psychology
California State University
Sacramento, CAAssociate of Arts: Interdisciplinary Studies -
San Joaquin Delta College
05-2018
Skills
- Customer Relations
- Excellent Communication
- Planning and Coordination
- First Aid/CPR
- Flexible and Adaptable
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Class design
- Creative artistic vision
- Video Editing
- Visual design
- Superb attention to detail
- Marketing
- Relationship building
- Critical Thinking
- Wellness coach
- Special events planning
- Mindfulness meditation techniques
- Group and individual instruction
- Coaching and motivating
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Excellent customer service skills
- Interpersonal skills
- Computer literate
- Sales expertise
- Multi-Line Phone Proficiency
- Scheduling Strategic Planning
Accomplishments
- Certificate of Recognition (2017)
- The Degree of Associate in Arts in Interdisciplinary Studies: Arts, Humanities & Social Sciences Honors 24th of May 2018
- YTC 200-Hour Training - 2024 June
- Certificate of Completion (Harassment & Discrimination Prevention) - 27th of April 2018
Affiliations
California State University, Sacramento 2019 Chi Delta (Sorority)
Timeline
Certified Fitness and Yoga Instructor
Guiding Fitness
06.2024 - Current
Photographer (Seasonal)
Lifetouch Portraits
05.2023 - 10.2024
Customer Service Agent (Seasonal Remote)
Amerit Consulting Inc.
02.2023 - 05.2024
Host
Airbnb
06.2021 - 06.2022
Customer Service Specialist (Seasonal Remote)
Blue Cross And Blue Shield Of Michigan
12.2020 - 05.2021
Brand Ambassador
MAC
04.2019 - 04.2020
Customer Service Associate
Hollister Co
05.2018 - 08.2018
Freelance Makeup Artist and Sales Associate
Estee Lauder (MAC)
11.2017 - 04.2019
High School Diploma -
Life College And Secondary School
2 Years of Undergraduate - Psychology
California State University
Associate of Arts: Interdisciplinary Studies -
San Joaquin Delta College
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