Natalie Guira
Antelope,CA
Summary
Professional brand ambassador, and a customer service associate with many years of experience and extensive marketing and sales strategies knowledge. Detail-oriented specialist with a background in coordinating scheduling and record-keeping. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. A reliable, and friendly individual who quickly learns and masters new concepts and skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Professional with experience in guiding clients through personalized fitness journeys, ensuring optimal results and well-being. Focused on team collaboration and adaptability to changing needs, with strong emphasis on teaching, body mechanics, and client engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Mat Pilates Instructor
Oxygen Yoga & Fitness
Rocklin, CA
04.2026 - Current
- Implemented best practices for class safety, ensuring adherence to industry standards and protocols.
- Analyzed client feedback to refine instructional techniques and improve overall class satisfaction.
- Led workshops on advanced Pilates techniques, enhancing instructor skills within the organization.
- Collaborated with other instructors to develop engaging group classes that catered to various skillsets.
- Provided exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Spearheaded marketing initiatives resulting in increased awareness of the studio within the community, leading to an influx of new clientele.
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
Pilates Instructor
HSY Granite Bay
Granite Bay, CA
05.2025 - Current
- Developed customized Pilates programs for diverse client needs and fitness levels.
- Instructed group classes, fostering a supportive and motivating environment for participants.
- Monitored client progress, providing feedback to enhance performance and achieve goals.
- Implemented improvements in class structure based on participant feedback and engagement levels.
- Led group classes, ensuring safe execution of exercises while promoting a positive environment.
- Assessed client progress regularly, adjusting programs to optimize results and maintain engagement.
- Developed marketing strategies to increase class attendance and boost community awareness of services.
- Organized workshops and events to educate clients on Pilates benefits and lifestyle integration.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Contributed to studio''s revenue growth by promoting private lessons and package deals.
- Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Collaborated with fellow instructors to develop new class offerings, attracting diverse clientele.
Certified Fitness and Yoga Instructor
Guiding Fitness
Roseville, CA
08.2024 - Current
- Designed and implemented diverse yoga classes tailored to various skill levels and needs.
- Fostered community engagement through workshops and wellness events promoting holistic health practices.
- Developed targeted lesson plans incorporating new trends in yoga practice for enriched student experiences.
- Assessed student progress through personalized feedback, enhancing individual growth and motivation.
- Collaborated with fitness team to integrate yoga into broader wellness programs, improving overall client satisfaction.
- Utilized feedback tools to refine class offerings, ensuring alignment with participant interests and goals.
- Led initiatives to enhance studio operations, optimizing scheduling and resource allocation for efficiency improvements.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
Customer Service Agent (Remote)
Amerit Consulting Inc.
Sacramento, CA
02.2024 - 05.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Host
Airbnb
06.2021 - 09.2024
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Assisted with development and distribution of marketing materials for facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Fostered safe lodging environment with reliable and effective security services.
Customer Service Specialist (Remote)
Blue Cross And Blue Shield Of Michigan
Detroit, MI
12.2020 - 05.2021
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
- Utilized CRM software to track customer interactions, enabling more personalized service during follow-up communications.
- Assisted in the development of departmental goals and objectives, contributing to overall call center success and growth.
Brand Ambassador
MAC
04.2019 - 04.2020
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved customer complaints and addressed emergency requests and needs.
Freelance Artist and Sales Associate
Estee Lauder (MAC)
San Francisco, CA
11.2017 - 04.2019
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Planned future sampling opportunities and special events.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Collaborated with local field sales to promote brand awareness and sales results.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained regular client list and successfully handled walk-in customers.
- Conferred with producers, customers and performers to determine desired appearance.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Scheduled onsite and offsite makeup appointments for clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue by cross-selling and upselling products and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Associate
Hollister Co
05.2018 - 08.2018
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Planned future sampling opportunities and special events.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Collaborated with local field sales to promote brand awareness and sales results.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained regular client list and successfully handled walk-in customers.
- Conferred with producers, customers and performers to determine desired appearance.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Scheduled onsite and offsite makeup appointments for clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue by cross-selling and upselling products and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Life College And Secondary School
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
Stockton, CA05-2026
Psychology
California State University
Sacramento, CASkills
- Dynamic, artistic professional
- Enthusiastic team player
- Customer service skills
- Interpersonal skills
- Computer literate
- Inclusivity and diversity awareness
- Adaptability to change
- Professionalism and etiquette
- Client confidentiality practices
- Client goal setting
- Multitasking Abilities
- Active listening
- Multi-Line Phone Proficiency
- Expert product knowledge
- Scheduling
- Strategic Planning
- Report preparation
- Order Fulfillment
- Recordkeeping strengths
- Time management
- Group and individual instruction
- Call center experience
- Problem Resolution
- Fitness instruction
- Safety awareness
- Activity planning
- Group sessions
- Health and wellness
- Self-reflection and growth mindset
- Adaptable teaching styles
- Teamwork and collaboration
Affiliations
Chi Delta (Sorority) California State University, Sacramento 2019
Certification
- Certificate of Recognition (2017)
- The Degree of Associate in Arts in Interdisciplinary Studies: Arts, Humanities & Social Sciences Honors - 24th of May 2018
- Certificate of Completion the AWAKEN 200-Hour Training
- AMERICAN SPORTS & FITNESS ASSOCIATION® (ASFA)
Languages
Tagalog
Timeline
Certified Mat Pilates Instructor
Oxygen Yoga & Fitness
04.2026 - Current
Pilates Instructor
HSY Granite Bay
05.2025 - Current
Certified Fitness and Yoga Instructor
Guiding Fitness
08.2024 - Current
Customer Service Agent (Remote)
Amerit Consulting Inc.
02.2024 - 05.2025
Host
Airbnb
06.2021 - 09.2024
Customer Service Specialist (Remote)
Blue Cross And Blue Shield Of Michigan
12.2020 - 05.2021
Brand Ambassador
MAC
04.2019 - 04.2020
Customer Service Associate
Hollister Co
05.2018 - 08.2018
Freelance Artist and Sales Associate
Estee Lauder (MAC)
11.2017 - 04.2019
Associate of Arts - Interdisciplinary Studies
San Joaquin Delta College
High School Diploma -
Life College And Secondary School
Psychology
California State University