NATALIE HAMPTON
Mesa,AZ
Summary
I'm a graduate of the year of twenty twelve, My current employer has offered me great stability as I went through my pass work experiences, I look forward to going through photography And getting my hospice certification for supporting families. Families' see A bright future of ahead of me by choosing this career path and by with work history getting me to my future to apply these experiences.
Professional who excels in managing customer concerns and achieving resolution through effective communication and problem-solving. Background includes handling critical escalations and providing timely solutions that enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments, with expertise in conflict resolution and customer service.
Overview
17
17
years of professional experience
Work History
Escalation Specialist
Freedom Mortgage Corporation
Remote
11.2025 - Current
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline escalation processes and enhance service delivery.
- Analyzed escalated cases to identify trends and recommend improvements to operational procedures.
- Developed training materials for team members on best practices in issue resolution and customer service.
Mortgage Collections
Cenlar FSB
Tempe, Az
10.2024 - 04.2026
- Customer service roll and helping clients with their mortgage accounts.
- Postdating Payments or same day payments
- Getting Customers on a repayment plan to catch up on their loan to not be on foreclosure activity.
- Helping customers get on forbearance or providing and other alternative resources in the community to help pay the mortgage.
Customer Service Financial Advisor
Morgan Stanley
Gilbert, Az
01.2022 - 01.2025
- Helping clients invest or cash out shares with current or previous employer.
- Helping clients with online troubleshooting or two factor authentication setup.
- Investing into a brokerage account or transferring the shares to other company
- As well help invest into a 401k or trading into cash for down payment on a home.
Credit Card Customer Service
JP Morgan Chase
Tempe, Az
01.2019 - 01.2022
- Customer service role for credit cards to business and travel credit cards.
- Online App access for Apple Pay or adding digital wallet
- Making payments on pass due account pass 35 days.
- Checking credit application of status of new credit card.
- Credit line increasing and updating account information
Grocery Clerk
FredMeyer Kroger
Tacoma, WA
01.2009 - 01.2015
- Helping customers with any type of assistance they need in the work environment of customer service
- Shoppers Assistant
- Front End
- Stocking Shelves
- Bio Hazard Clean ups
Education
High School Diploma - General Studies
Lincoln High School
Tacoma01-2012
Skills
- Hospice Photography
- Team lead
- Side By Side calls with new employees
- Photography for digital marketing
- Negotiation
- Critical Thinking
- Fast pace worker
- Microsoft Teams
- Excel calculator
- A6100 System
Websites
Contacts
- 480-819-6826
- Nataliehampton940@icloud.com
- Www.linkedin/in/Natalie-Hampton
- 339 N 75TH ST APT 123 Mesa, AZ 85207
Languages
English
Full Professional
Timeline
Escalation Specialist
Freedom Mortgage Corporation
11.2025 - Current
Mortgage Collections
Cenlar FSB
10.2024 - 04.2026
Customer Service Financial Advisor
Morgan Stanley
01.2022 - 01.2025
Credit Card Customer Service
JP Morgan Chase
01.2019 - 01.2022
Grocery Clerk
FredMeyer Kroger
01.2009 - 01.2015
High School Diploma - General Studies
Lincoln High School