Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Harper

Philadelphia,PA

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and can adopt to any challenges that I may face. I am also not afraid to step up and take the lead if given the opportunity. I am able to work well under pressure and adhere to deadlines.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

SP Plus Parking
08.2021 - 09.2023
  • Greeted customers entering establishment and responded promptly to customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about company policies and addressed customer concerns.
  • Met customer service goals and exceeded customer expectations.

Cashier

Valley Forge Casino
03.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Security Guard

Allied Universal Security Services
09.2020 - 02.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Cashier Team Lead

Chic-Fil-A
08.2018 - 07.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.

Stocker

Walmart
03.2016 - 07.2018
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Education

High School Diploma -

William Penn High School
Philadelphia, PA
06.2010

Skills

  • Stocking and Replenishing
  • Till Counting
  • Food and Beverage Experience
  • Janitorial Duties
  • Customer Service and Assistance
  • Adaptable and Flexible
  • Service Minded

Timeline

Customer Service Cashier

SP Plus Parking
08.2021 - 09.2023

Cashier

Valley Forge Casino
03.2021 - 07.2021

Security Guard

Allied Universal Security Services
09.2020 - 02.2021

Cashier Team Lead

Chic-Fil-A
08.2018 - 07.2020

Stocker

Walmart
03.2016 - 07.2018

High School Diploma -

William Penn High School

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