Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Boyoub

Fall River,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Service Cashier

Nicks Pizza And Seafood
Dorchester, MA
03.2009 - 03.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Phlebotomist /Medical Assistant

Beverly Hospital
Beverly, MA
02.2004 - 02.2008
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.

Phlebotomy Technician

American Red Cross Blood Services
Dedham, MA
04.1997 - 12.1999
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Monitored patients for reactions and verified sample quality.

Education

High School Diploma -

Northeast Metro Tech
Wakefield, MA
06.1992

Skills

  • Basic Math Functions
  • Recording Counts
  • Credits and Refunds
  • Shipment Procedures
  • Customer Transactions
  • Advising and Coaching
  • Sweeping and Mopping
  • Stockroom Management
  • Stocking and Replenishing
  • Telephone Reception
  • Cooperative Attitude
  • Customer Service and Assistance
  • Work Task Prioritization
  • Shelving Items
  • Customer Complaint Resolution
  • POS Inventory System Operation
  • Cash Register Operation
  • Inventory Stocking
  • Upselling Techniques
  • Professional Telephone Etiquette
  • Managing Phone Systems
  • Collecting Information
  • Station Preparation
  • Operating Telephones
  • Food and Beverage Experience
  • Resolving Discrepancies
  • Customer Buying Habits
  • Coin and Currency Counting
  • Credit and Debt Card Processing
  • Service Minded
  • Billing and Payment Processing
  • Total Sales Reconciliation
  • Guest Inquiries
  • Answering Customer Questions
  • Communications Protocols
  • Guest Satisfaction
  • Team Representation
  • Patient Profiles
  • Checking Out Customers
  • Weight and Measurement
  • Food Sales and Promotion
  • Corporate Policies
  • Visual Representations
  • Register Preparation
  • High-Volume Environments
  • Proper Staffing

Timeline

Customer Service Cashier

Nicks Pizza And Seafood
03.2009 - 03.2020

Phlebotomist /Medical Assistant

Beverly Hospital
02.2004 - 02.2008

Phlebotomy Technician

American Red Cross Blood Services
04.1997 - 12.1999

High School Diploma -

Northeast Metro Tech

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Theresa Boyoub