Natalie Harris
Sacramento,CA
Summary
Driven Dispatcher with excellent time management and problem-solving abilities. Organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Specialist
DART (discharge And Recovery Transportation)
12.2020 - Current
- Interpreted patients needs and introduced services to fit specific requirements.
- Manage over 50 calls per day
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Provided on-the-job training and coaching to develop new dispatchers.
- Directed drivers using assigned mapping systems for timely arrival.
- Read system maps and caller information, and documented details in system.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Caregiver, Dementia
Summerset Senior Living
01.2020 - 12.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Sales Associate
R Purnell Jewelers
04.2018 - 01.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Input and track sales in QuickBooks.
- Completed store opening and closing procedures as per company guidelines.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Performed general maintenance and light cleaning of showroom.
Education
High School Diploma -
Horizon Charter School
Lincoln, CA06.2018
Skills
- Driver Relations
- Time management
- Ability to manage multiple deadlines
- Maintain Records
- Tracking Tasks
- Calendar and Scheduling Software
- Conflict resolution
- Observational Skills
- Special Needs Clients
Certification
- EMT - Certified Emergency Medical Technician
- EMR - Certified Emergency Medical Responder
Timeline
Communications Specialist
DART (discharge And Recovery Transportation)
12.2020 - Current
Caregiver, Dementia
Summerset Senior Living
01.2020 - 12.2020
Sales Associate
R Purnell Jewelers
04.2018 - 01.2020
High School Diploma -
Horizon Charter School