Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Harrison

Midland City,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Director of Priority Claims

Coleman Worldwide Moving
06.2013 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Education

No Degree - General Studies

George C Wallace Community College - Dothan
Dothan, AL

Skills

  • Google Docs
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Excel
  • Rules and Regulations
  • People Management
  • Manage Contracts
  • Verbal and Written Communication
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Oversee Administrative Functions
  • Board Reporting
  • Negotiation
  • Writing

Timeline

Director of Priority Claims

Coleman Worldwide Moving
06.2013 - Current

No Degree - General Studies

George C Wallace Community College - Dothan
Natalie Harrison