Natalie Hayes
Columbia,MO
Summary
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in a team role. I can also be a driven manager with a proven track record at Taco Bell, enhancing customer satisfaction and resolving staff conflicts efficiently. Excelled in staff management and complex problem-solving, fostering teamwork and collaboration. Demonstrated a positive attitude and superior time management skills, contributing significantly to team agility and performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Dickies BBQ Pit
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Manager
Taco Bell
09.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Rockbridge High School
Columbia, MO05.2025
Associate of Science - Engineering
Moberly Area Community College
Columbia, MO05.2025
Skills
Customer Service
Positive Attitude
Teamwork and Collaboration
Staff Management
Team Leadership
Time Management
Complex Problem-Solving
Certification
- ServeSafe License
- OSHA 10 Certification
Timeline
Team Member
Dickies BBQ Pit
02.2024 - Current
Manager
Taco Bell
09.2022 - 10.2023
- ServeSafe License
- OSHA 10 Certification
High School Diploma -
Rockbridge High School
Associate of Science - Engineering
Moberly Area Community College
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