Natalie Hegg
Grove City
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment and operating room floor. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into clinical field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Townhall
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Operated Point of Sale system efficiently to process transactions and manage orders accurately.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery during peak hours.
- Assisted in training new staff members on restaurant policies, procedures, and service standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Adapted quickly to changing environments, demonstrating flexibility during busy shifts and events.
Onsite Specialist
Stryker
02.2024 - 04.2025
- Provides clinical surgical support by managing all relevant equipment in over 50 operating rooms
- Anticipates related device needs of the O.R staff & surgeon during surgical procedures
- Responsible for trouble-shooting and maintain Stryker equipment and other related devices
- Assisted in the transition and upgrade of over 30 iSuite operating rooms from 1588 to 1788 platforms
- Maintains knowledge base of equipment and disposable products through Stryker education training programs
Education
Bachelor of Science - Health Sciences, Exercise and Movement Science, Psychology
University of Dayton
Dayton, Ohio12.2023
Bachelor of Science - Nursing
Xavier University
Cincinnati, OH08-2026
Skills
- Staff training assistance
- Surgical equipment management
- Operating room support
- Device troubleshooting
- Exceptional customer service
- Surgical procedure anticipation
- Team collaboration skills
- Strong work ethic
INTERCOLLEGIATE ATHLETICS
- University of Dayton, Division I Women’s Soccer Team, Dayton, Ohio
- January 2020 - December 2023
- Earned athletic scholarship alongside academic merit, from the President’s Merit Scholarship Award
- Devoted 20 hours per week to athletics and developed skills of time and stress management while navigating the student-athlete experience
- Gained valuable leadership and teamwork experience amidst adversity. Lost seasons due to COVID-19, but resulted in growth of positive reaction to change and importance of teamwork and leadership.
Timeline
Server
Townhall
05.2025 - Current
Onsite Specialist
Stryker
02.2024 - 04.2025
Bachelor of Science - Health Sciences, Exercise and Movement Science, Psychology
University of Dayton
Bachelor of Science - Nursing
Xavier University