NATALIE HERNANDEZ ROMERO
Hillsborro,Oregon
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience.
Overview
9
9
years of professional experience
Work History
Office Specialist
Deanna Kemper
150 NE 3rd Avenue Hillsboro OR 97124
10.2024 - Current
- Managed scheduling and coordination of office activities to ensure smooth operations.
- Facilitated communication across departments to enhance collaboration and information flow.
- Developed and maintained filing systems for efficient document retrieval and management.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Responded to inquiries from callers seeking information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed patient scheduling and appointment coordination to optimize office workflow.
Retail Sales Associate
Forrajes Natita
Tulancingo Hidalgo, Mexico
01.2017 - 06.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Located merchandise on racks or shelves and delivered to customers.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Maintained a clean and organized store environment that met all safety standards.
- Resolved customer disputes quickly while maintaining professionalism at all times.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Monitored security cameras ensuring safety of merchandise and customers in the store.
- Created weekly reports detailing store sales performance metrics such as average sale per hour, day, week, month.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Cleaned shelves, counters, and tables.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Maintained records related to sales.
Education
GED -
GED+
Skills
- Loss Prevention
- Financial transaction processing
- Display Setup
- Customer engagement
- Regulatory Compliance
- Cash Handling
- Order Processing
- Teamwork
- Transaction Processing
- Customer Engagement
- Store upkeep
- Supply chain management
- Product Merchandising
- Stocking and Receiving
- Consistent professional demeanor
- Retail Sales
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Office Specialist
Deanna Kemper
10.2024 - Current
Retail Sales Associate
Forrajes Natita
01.2017 - 06.2024
GED -
GED+