Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Natalie Hoernig

McGaheysville,VA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
03.2021 - Current
  • Track record of maintaining 100% order accuracy and on-time delivery for daily workload of 30+ orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cybersecurity Intern

Lynx Web Designer
08.2022 - 10.2022
  • Conducted research and created presentations on recognizing & avoiding phishing emails, the Follina vulnerability, and detecting and mitigating Wi-Fi deauthentication attacks.
  • Utilized Kali Linux tools for password cracking files and conducting Wi-Fi deauthentication attacks.
  • Gained hands-on experience in cybersecurity and ethical hacking techniques

Co-Owner/Office Manager

O'Rourke's Auto School
01.2014 - 01.2021
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained computer and physical filing systems.
  • Spearheaded the transition from manual record-keeping and scheduling to digital/automated systems, enhancing efficiency, reducing paper costs, and increasing enrollment by 10%.

Education

Bachelor of Science - Cybersecurity

Wilmington University
New Castle, DE
06.2023

Skills

  • Customer Interaction
  • Customer Education
  • Troubleshooting
  • Product Knowledge
  • Problem solving
  • Collaboration
  • Attention to Detail
  • Customer support
  • Multitasking
  • Thrive in fast paced environments

Certification

CompTIA Security+

Timeline

Cybersecurity Intern

Lynx Web Designer
08.2022 - 10.2022

Personal Shopper

Walmart
03.2021 - Current

Co-Owner/Office Manager

O'Rourke's Auto School
01.2014 - 01.2021

Bachelor of Science - Cybersecurity

Wilmington University

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Natalie Hoernig