Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Natalie Jackson

New York,NY

Summary

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, leadership, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

The Horny Ram
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Dutch Fred's
09.2023 - 06.2024
  • Serves Patrons with food and beverage in a positive and friendly manner
  • Maintains dining ambiance and enthusiastic attitude
  • Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
  • Helps patrons select food and beverages by suggesting courses, explaining the chefs specialties, identifying appropriate beverage pairings and answering food preparation questions.

Assistant Coffee Roaster/Packaging

Bean And Bean
02.2023 - 01.2024
  • Enhanced coffee flavor profiles by implementing precise roasting techniques and adjusting roast levels.
  • Increased overall customer satisfaction with consistently high-quality coffee, utilizing expert knowledge of bean varieties and regions.
  • Streamlined inventory management by updating tracking systems for green coffee beans and roasted products.
  • Inspected final packaging to certify fit to customer specifications.

Barista/Supervisor

Bean & Bean
09.2022 - 01.2024
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
  • Trained new employees in operational procedures and modeled duties for front and back house positions
  • Gave samples of popular coffee and tea blends to create sales opportunities
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Summer Conservatory Counselor

AMDA
06.2023 - 08.2023
  • Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being
  • Maintains a schedule for camp participants
  • Facilitates and creates lesson plans for daily activities
  • Organizes and leads various small and large group activities
  • Ensures the cleanliness of the site
  • Assists in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
  • Knows and understands all emergency procedures associated with the camp program
  • Records and tracks camper's dietary restrictions/allergies and ensures that the meals/snacks are distributed to them
  • Mediates any campers' disputes.

Front Desk/Sales Representative

Mountainside Fitness
06.2022 - 09.2022
  • Answered telephones and greeted visitors to assist, answer questions, and direct
  • Collected payments, renewed memberships, and resolved billing issues
  • Collated, bound, and stored computer-generated reports.

Retail Keyholder

Lizard Thicket
02.2022 - 09.2022
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit
  • Performed store opening and closing tasks to comply with preset store operations guidelines
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Barista Shift Lead

Dutch Bros
04.2019 - 02.2022
  • Prepared and served coffee, espresso drinks, blended coffees, and teas
  • Maintained highest standards of conduct and service to support company reputation
  • Supported store manager with recruiting, interviewing, and hiring baristas
  • Trained new employees in operational procedures and modeled duties for front and back house positions
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting, and monitoring waste
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies
  • Delegated work to staff, setting priorities and goals.

Education

Associate of Arts - Musical Theatre

Maricopa Community Colleges - Mesa Community College
05.2019

Cosmetology -

East Valley Institute of Technology
05.2018

High School Diploma -

Red Mountain High School
05.2018

Skills

  • Direct sales
  • Productivity Performance
  • Front of House Display Creation
  • Team Player
  • Professionalism
  • Hospitality Best Practices
  • Engaging personality
  • Toast POS Trained

Additional Information

Has Played the Viola for 10+ years


Has Experience working with children


Has Experience in assisting with making content on social media for companies/brands

Certification

  • TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
  • SafeServe Manager Certification – National Restaurant Association.

Timeline

Bartender

The Horny Ram
06.2024 - Current

Server

Dutch Fred's
09.2023 - 06.2024

Summer Conservatory Counselor

AMDA
06.2023 - 08.2023

Assistant Coffee Roaster/Packaging

Bean And Bean
02.2023 - 01.2024

Barista/Supervisor

Bean & Bean
09.2022 - 01.2024

Front Desk/Sales Representative

Mountainside Fitness
06.2022 - 09.2022

Retail Keyholder

Lizard Thicket
02.2022 - 09.2022

Barista Shift Lead

Dutch Bros
04.2019 - 02.2022

High School Diploma -

Red Mountain High School

Associate of Arts - Musical Theatre

Maricopa Community Colleges - Mesa Community College

Cosmetology -

East Valley Institute of Technology

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Natalie Jackson