Natalie Jones
Denver,CO
Summary
Proven track record of enhancing customer satisfaction and loyalty, demonstrated during tenure at SYNQ3 Restaurant Solutions. Skilled in active listening and problem-solving, adept at navigating high-stress situations with a positive attitude. Achieved a significant increase in repeat business by employing critical thinking and safe driving practices. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Jimmy Johns
06.2019 - 07.2020
- Delivered Food to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Hostess/Server
Ultimate Buffet
12.2018 - 06.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Goodwill Industries
06.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
SYNQ3 Restaurant Solutions
08.2016 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Goal Academy
Colorado Springs, CO06.2017
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Clean Driving Record
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
The Bits and Bytes of Computer Networking
-September 2024 to Present
Operating Systems and You: Becoming a Power User
-September 2024 to Present
Technical Support Fundamentals
-May 2024 to Present
Timeline
Delivery Driver
Jimmy Johns
06.2019 - 07.2020
Hostess/Server
Ultimate Buffet
12.2018 - 06.2019
Sales Associate
Goodwill Industries
06.2018 - 12.2018
Customer Service Representative
SYNQ3 Restaurant Solutions
08.2016 - 11.2018
High School Diploma -
Goal Academy