Natalie Jones

• Managed all incoming calls and distributed to office staff as needed
• Coordinated and scheduled meetings and appointments
• Processed incoming and outgoing mail and packages according to established procedures.
• Collected, sorted, entered, and completed documented information
• Provided general information to the public

• Responsible for all incoming calls, as well as distributing messages and mail to proper personal
• Performed daily tasks such as: filing, data entry, processing applications, assisting the Office Assistant III with inputting facility and property owner information into Envision, while using proper dates for the Fiscal Department, followed by inputting all information into a spreadsheet for record purposes
• Assisted in scheduling and maintaining calendar appointments with priority and accuracy
• Processed all necessary documents requested by office staff according to level of importance while assisting the lobby as needed.

• Operated register transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.

• Responsible for assisting the needs of every guest in a variety of duties.
• Resolved customer service affairs using company policies and procedures.
• Trained and directed new employees in conflict resolution, and data entry practices to boost customer satisfaction ratings.

• Processed payments from materials received, while abiding by Cal-Recycle laws and regulations
• Greeted customers professionally and provided friendly, knowledgeable assistance.
• Answered phone calls promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.

• Performed everyday office procedures, ordered materials, completed estimate and invoice forms, scheduled job walks, processed payroll and all accounts receivable and payable followed by reconciling documents

Department of Public Works, Solid Waste Management Division, Special Programs Unit with Chayo Valenzuela & Olivia Sanchez, Recycling Specialist's in Community Outreach Events