Raquel Rodriguez
Fontana,Ca, Ca.
Summary
Professional Administrative Skills with over 15 years of experience managing daily administrative support tasks and operations in the business industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
20
20
years of professional experience
Work History
Secretary
San Bernardino County Public Works
05.2022 - Current
- Answer telephones, retrieve and relay messages and or receive visitors upon entrance to division
- Type letters, reports, numerical and technical material, and type minutes from draft, shorthand, or record dictation, takes dictation as required
- Keeps and maintains files, logs, and records, including budget, personnel, and payroll records
- Request and accepts records and other information from a variety of sources inside and outside stakeholders
- Input and maintain data various database programs, posts various reports and documents to appropriate records
- Analyze, audits and verify documents and other records for e accuracy, legality, and consistency
- Maintain record logs and Inputs invoices in SAP.
Office Assistant III
San Bernardino County Probation
12.2019 - 05.2022
- Answered telephone calls, relayed messages to appropriate parties and or received visitors that present to the division
- Prepared ,compiled letters, memoranda report, invoice statements, scheduled appointments, statistical data and other documents related to the area assigned
- Operated a variety of office equipment, such as a computer, calculator, fax, copier, and other office machines
- Requested and accepted records and other information from a variety of sources
- Entered information and maintained data into various database programs, posted information from various reports and documents to appropriate records
- Audited and verified documents and other records for a variety of purposes to include accuracy, legality, consistency.
Probation Corrections Officer
San Bernardino County Probation
01.2019 - 12.2019
- Counseled, supervised, observed, and oriented juveniles in a juvenile detention facility
- Received released and transported juveniles to various facilities and agencies
- Conducted group counseling sessions, community group and group structuring sessions, and observed behavior of individuals in groups; recorded pertinent data and shared in the development of appropriate institutional programs
- Utilized a computer terminal to obtain criminal history information including warrants or other holds, and updates classification or housing information as necessary Ensured compliance with Title 15 of the California Code of Regulations and/or other legislative or judicial compliance orders as necessary
- Assisted in receiving and processing inmates: e.g., searching, booking, photographing, fingerprinting, maintaining inmate records, and performing additional duties in relation to booking procedures and compliance with administrative regulations and court decisions.
Sheriff Custody Specialist
San Bernardino County Sheriff
07.2018 - 01.2019
- Acted as the department liaison between the courts and the detention center, ensured receipt of proper documentation requests for court, rescheduled court dates, notifications on court non attendance, oversaw cash tracking, requests for transport; court add-ons , calendaring and special requests
- Monitored and controlled public and inmate movement and activities within a detention facility through direct visual contact ,audio and video monitoring systems; maintained visual surveillance of intake area for officer and inmate safety; monitored inmate visits; provided information to the public when necessary; enforced all facility rules and policies
- Operated communication systems including radio, PA, telephone, and intercom systems; operated electronically controlled cell doors, security doors and sally ports; monitored emergency alarm systems such as fire alarms, smoke alarms, water alarms and panic alarms; report any emergency situations and alarms per facility policies; ensured all evacuation plans in and around assigned area are executed per facility policy.
Sheriff Custody Assistant
San Bernardino County Sheriff
12.2016 - 07.2018
- Checked booking applications for correctness and legality
- Inventoried and secured inmate’s property, inventoried inmate’s money obtained verification from inmate, fingerprinted inmates
- Retrieved phone calls and responded to inquiries about charges from bail agents
- Received cash or checks from bail agents
- Sorted files and typed a variety of documents
- Received the public and answer calls, assisted and directed visitors to appropriate locations, answered questions, received complaints and explained services
- Transferred instruction orders to inmate files, charts, and or referrals request, including recording doctors’ orders on patient charts.
Collections Representative
AT&T
08.2003 - 06.2016
- Researched, analyzed and handled all customer questions, complaints, and billing inquires with the highest degree of courtesy and professionalism so the issues were resolved on the first call
- Activated new accounts and made recommendations according to the customers’ need regarding features, accessories, upgrades and rate plans
- Administrated systems functions on all opening, closing and balancing procedures according to financial guidelines
- Made financial decisions to protect/collect revenues and adjust customer accounts by analyzing documents
- Maintained confidentiality of all customers’ personal information
- Assisted training new employees and performed all other duties as assigned
- Managed accounts receivable of numerous assigned accounts.
Education
High School Diploma -
Fontana Adult School
Diploma -
Skills
- Excellent phone skills in general office setting
- Experience working in customer service positions
- Extensive knowledge and experience using computer software such as
- Excel, Word, SAP, CE, JIMS, Clets and Outlook
- Works well under pressure and I’m a creative problem solver
- Outstanding organizational skills and ability to multi-task
- Managing Purchasing Activities
- Office Supplies and Inventory
- Email Correspondence
- Multitasking and Time Management
- Business Needs Analysis
- Verbal and Written Communication
- Meeting Minutes
- Interoffice Communications
- Research and Analytical Skills
Timeline
Secretary
San Bernardino County Public Works
05.2022 - Current
Office Assistant III
San Bernardino County Probation
12.2019 - 05.2022
Probation Corrections Officer
San Bernardino County Probation
01.2019 - 12.2019
Sheriff Custody Specialist
San Bernardino County Sheriff
07.2018 - 01.2019
Sheriff Custody Assistant
San Bernardino County Sheriff
12.2016 - 07.2018
Collections Representative
AT&T
08.2003 - 06.2016
High School Diploma -
Fontana Adult School
Diploma -
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