Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Juarez

San Antonio,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

HEB Grocery Store
04.2023 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collected carts from parking lot and designated return locations.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed items into bags, boxes or other containers.
  • Retrieved items for customers and verified prices.
  • Cleaned and maintained production area and equipment.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Grocery Checker

United Supermarkets
10.2021 - 07.2022
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Helped with locating items and signing up for rewards programs.

Team Member

Whataburger
01.2021 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Work Study Student

San Antonio College
08.2019 - 03.2020
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Restaurant Busser

Mama Margie's
07.2018 - 10.2018
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

High School Diploma -

Lanier High School
San Antonio, TX
05.2019

Skills

  • Cash Register Operations
  • Team Contribution
  • Clerical Support
  • Calm and Professional Under Pressure
  • Policy and Procedure Adherence
  • Customer Service

Certification

  • TABC Certificate
  • Paraprofessional Certificate
  • Substitute Certificate

Timeline

Customer Service Assistant

HEB Grocery Store
04.2023 - Current

Grocery Checker

United Supermarkets
10.2021 - 07.2022

Team Member

Whataburger
01.2021 - 04.2021

Work Study Student

San Antonio College
08.2019 - 03.2020

Restaurant Busser

Mama Margie's
07.2018 - 10.2018

High School Diploma -

Lanier High School
  • TABC Certificate
  • Paraprofessional Certificate
  • Substitute Certificate

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Natalie Juarez