Natalie Juarez
San Antonio,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
HEB Grocery Store
San Antonio, TX
04.2023 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed items into bags, boxes or other containers.
- Retrieved items for customers and verified prices.
- Cleaned and maintained production area and equipment.
- Removed trash, swept, and mopped floors for professional appearance.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Communicated with customers and staff politely and professionally to uphold store standards.
Grocery Checker
United Supermarkets
Midland, TX
10.2021 - 07.2022
- Scanned customer purchases and supported transactions to streamline sales process.
- Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Helped with locating items and signing up for rewards programs.
Team Member
Whataburger
Big Spring, TX
01.2021 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Work Study Student
San Antonio College
San Antonio, TX
08.2019 - 03.2020
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assisted in planning and running special events such as orientations, conferences and fundraisers.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Restaurant Busser
Mama Margie's
San Antonio, TX
07.2018 - 10.2018
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
High School Diploma -
Lanier High School
San Antonio, TX05.2019
Skills
- Cash Register Operations
- Team Contribution
- Clerical Support
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Customer Service
Certification
- TABC Certificate
- Paraprofessional Certificate
- Substitute Certificate
Timeline
Customer Service Assistant
HEB Grocery Store
04.2023 - Current
Grocery Checker
United Supermarkets
10.2021 - 07.2022
Team Member
Whataburger
01.2021 - 04.2021
Work Study Student
San Antonio College
08.2019 - 03.2020
Restaurant Busser
Mama Margie's
07.2018 - 10.2018
High School Diploma -
Lanier High School
- TABC Certificate
- Paraprofessional Certificate
- Substitute Certificate