Natalie Kellenberg
Greenfield,IA
Summary
Proven leader and efficient problem-solver, adept at multitasking and organizational skills, enhanced operations at Children & Families of Iowa. Excelled in customer service and streamlined processes, fostering strong client relationships and team collaboration. Achieved significant improvements in efficiency and service quality, demonstrating a dependable and responsible work ethic.
Overview
30
30
years of professional experience
Work History
Payee
Children & Families of Iowa - Des Moines, IA
09.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Small Business Owner
Sister & Mom Too
10.2000 - 10.2016
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Legal Secretary
Iowa Attorney General
07.1996 - 01.2004
- Transcribed legal documents and phone conversations.
- Diligently edited legal correspondence for grammar and spelling.
- Screened telephone calls and forwarded to appropriate departments.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Answered and directed calls using multi-line switchboard.
- Developed and maintained positive relationships with clients and colleagues.
- Completed data entry of legal documents into electronic filing systems.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Planned and organized internal and external events, meetings and conferences.
Message Center Secret
Iowa Methodist Medical Center
10.1990 - 10.1996
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Education
Graduated - General Studies
Greenfield High School
Greenfield, IA05.1988
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Organizational Skills
- Problem Resolution
Timeline
Payee
Children & Families of Iowa - Des Moines, IA
09.2018 - 02.2021
Small Business Owner
Sister & Mom Too
10.2000 - 10.2016
Legal Secretary
Iowa Attorney General
07.1996 - 01.2004
Message Center Secret
Iowa Methodist Medical Center
10.1990 - 10.1996
Graduated - General Studies
Greenfield High School
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