Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalie Kepano

Los Angeles,CA

Summary

Proficient in managing customer care and client relations, excelling in fast-paced settings. Noted for exceptional customer service and leadership capabilities, great at prioritizing tasks with precision. Skilled in effective communication and problem-solving, contributing to improved team dynamics and organizational success. Natural leadership talent with a motivational approach and committed to achieving positive outcomes with customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Residential Technician

Spark To Recovery
Van Nuys, CA
06.2024 - 09.2024
  • Provided rehabilitation support as a technician, ensuring effective treatment and recovery for residents.
  • Recorded clients' vital signs to maintain accurate health records on KIPU
  • Conducted medical rounds to ensure patient well-being and compliance with care protocols.
  • Administered medication to residents, maintaining compliance with prescribed regimens.
  • Facilitated group sessions to promote effective communication and collaboration among residents

Salon Manager

Total Tan
Marina Del Rey, CA
09.2017 - 11.2022
  • Oversaw daily salon operations, including scheduling appointments and managing staff and customer service.
  • Exceeded personal sales targets by utilizing upselling skills and product knowledge.
  • Managed inventory orders, monitored stock levels, and tracked expenses effectively.
  • Conducted inspections of work areas and equipment to ensure cleanliness and maintenance standards.
  • Assessed skin types and recommended appropriate exposure levels tailored to individual customer needs.
  • Executed daily opening and closing procedures for the salon efficiently.

Tanning Consultant

Palm Beach Tan Inc.
Brentwood, CA
02.2015 - 12.2015
  • Greeted clients and guided them to tanning facilities, providing usage education.
  • Conducted inventory checks and restocked tanning lotions and accessories as required.
  • Maintained cleanliness and sanitation of tanning beds and salon to ensure client safety.
  • Resolved client inquiries and issues to uphold high customer satisfaction levels.

Listing Agent

Duffy Realty Of Atlanta
Alpharetta, GA
03.2014 - 12.2014
  • Facilitated property listings for potential clients, ensuring optimal market readiness.
  • Provided prompt and knowledgeable service to storefront customers, addressing inquiries effectively.
  • Conducted market research and competitor evaluations to inform strategic decisions.
  • Established and nurtured client relationships through networking, postcards, and cold calling.
  • Coordinated property showings by scheduling appointments with buyers and realtors.

Education

Addiction Studies - Counseling

The Los Angeles Institute For Drug And Alcohol Counseling
Inglewood, CA
05-2020

High School Diploma -

Brandon Hall College Prep School
Atlanta, GA
12.2013

Skills

  • CPR/AED certification
  • Medical terminology
  • Medication administration
  • Health and safety regulations
  • Data analysis
  • Record keeping
  • Client relations
  • Technical proficiency
  • Correspondence management
  • HIPAA compliance
  • Group facilitation
  • Treatment plan development

Certification

  • Substance Abuse Counseling Certification
  • First Aid Certification
  • RADT-1
  • Certified EVOLV Airbrush Technician
  • CPR Certified

References

References available upon request.

Timeline

Residential Technician

Spark To Recovery
06.2024 - 09.2024

Salon Manager

Total Tan
09.2017 - 11.2022

Tanning Consultant

Palm Beach Tan Inc.
02.2015 - 12.2015

Listing Agent

Duffy Realty Of Atlanta
03.2014 - 12.2014

Addiction Studies - Counseling

The Los Angeles Institute For Drug And Alcohol Counseling

High School Diploma -

Brandon Hall College Prep School

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