Natalie Kerchofer
Tallmadge,OH
Summary
Experienced Scrum Master with a solid background at Signet Jewelers, specializing in Agile methodologies and product backlog management. Demonstrated success in optimizing sprint performance through strategic communication and metrics analysis. Proficient in leading Scrum ceremonies and implementing continuous improvement initiatives that align with business objectives and user requirements.
Overview
20
20
years of professional experience
Work History
Scrum Master
Signet Jewelers
Akron, OH
05.2022 - Current
- Facilitated Scrum ceremonies, including Sprint Planning, Daily Stand-Ups, and Retrospectives.
- Coordinated cross-team efforts for efficient release planning across multiple related projects.
- Maintained product backlogs with prioritized items reflecting business value and user needs.
- Tracked sprint performance metrics to identify improvement areas for future iterations.
- Assigned tasks based on personnel skills and resource availability, optimizing project outcomes.
- Created dashboards using JIRA, Confluence, and Trello to visualize project progress.
- Provided guidance on Agile principles to Product Owners for effective backlog management.
- Led daily stand-ups and Agile sprint planning meetings for concurrent projects.
Product Owner
Signet Jewelers
Akron, OH
06.2017 - 05.2022
- Facilitated collaboration between engineers and stakeholders to enhance user experience and validate builds against specifications.
- Participated in design reviews, ensuring usability standards remained integral throughout product development.
- Coordinated testing efforts to confirm quality and usability of new product features.
- Partnered with software development teams to create custom applications and trackers aligned with client needs.
- Championed Agile and Scrum methodologies, fostering a culture of rapid iteration and feedback.
- Defined product vision and requirements through cross-functional team collaboration.
- Prioritized product backlog based on market trends and customer insights.
- Developed user stories, acceptance criteria, and mockups to effectively communicate product functionality.
Learning and Performance Improvement Specialist
Signet Jewelers
Akron, OH
05.2015 - 06.2017
- Executed process changes in collaboration with cross-functional teams.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Evaluated training effectiveness using feedback and assessments.
- Identified training needs and objectives through collaboration with management.
- Implemented instructional techniques to foster learner participation.
- Created interactive workshops to promote collaboration and engagement.
- Designed engaging training materials to increase participant knowledge.
- Facilitated workshops that enhanced understanding of relevant topics.
Store Manager
Signet Jewelers
Atlanta, GA
08.2005 - 05.2015
- Trained team members on customer service best practices, enhancing service quality.
- Managed daily retail operations, including staff scheduling and inventory oversight.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Facilitated team meetings focused on goals, sales performance, and expectations.
- Coached employees through constructive feedback to support career development.
- Conducted performance evaluations, offering actionable insights and recognizing high achievers.
- Oversaw inventory management and coordinated timely stock replenishment processes.
Education
Some College (No Degree) - Accounting
Cleveland State Community College
Cleveland, TNSome College (No Degree) - Accounting
Lee University
Cleveland, TNSkills
- Agile methodologies and Scrum framework
- Agile coaching
- Lean principles
- Effective communication and facilitation
- Cross-functional collaboration
- Emotional intelligence and managing interpersonal relationships
Timeline
Scrum Master
Signet Jewelers
05.2022 - Current
Product Owner
Signet Jewelers
06.2017 - 05.2022
Learning and Performance Improvement Specialist
Signet Jewelers
05.2015 - 06.2017
Store Manager
Signet Jewelers
08.2005 - 05.2015
Some College (No Degree) - Accounting
Cleveland State Community College
Some College (No Degree) - Accounting
Lee University