Natalie Koontz
Baltimore,MD
Summary
Hardworking individual adept at adapting to various work environments, including fast-paced and high-stress settings. Strong communication skills foster positive relationships with colleagues and customers. Thrives on embracing new challenges to expand knowledge and skillset. Proven ability to assist and teach others effectively. Ideal candidate known for quick learning, diligent work ethic, and maintaining positivity even in difficult or hazardous situations.
Overview
7
7
years of professional experience
Work History
In-Home Nanny
Family Business
Baltimore, Maryland
09.2023 - Current
- Transported children to school, appointments, extracurricular activities, and outings.
- Encouraged good manners among children by modeling appropriate behavior.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Provided comfort when needed through hugs or words of encouragement.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Sales Associate
The Children's Place
Baltimore, Maryland
09.2021 - 09.2023
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
In-Home Nanny
Family Business
Baltimore, MD
03.2020 - 10.2021
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
Package Handler
Fed Ex Ground
Baltimore, MD
06.2021 - 09.2021
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Project Coordinator
Curtis Engine & Equipment
Baltimore, Maryland
10.2019 - 03.2020
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Retail Sales Associate
Party City
Baltimore, MD
09.2018 - 09.2019
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Maintained a good attitude and amazing customer service skills during the holiday seasons.
Customer Service Associate
Royal Farms
Baltimore, Maryland
03.2019 - 07.2019
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Organized back room storage areas to maximize space utilization.
- Verified accuracy of incoming shipments against invoices.
- Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
Fast Food Worker
KFC
Baltimore, MD
10.2017 - 03.2018
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
Fast Food Cashier
Taco Bell
Baltimore, Maryland
06.2017 - 09.2017
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Education
High School Diploma -
Dundalk High School
Baltimore, MD06-2019
High School Diploma -
Sollers Point Technical High School
Baltimore, MD05-2019
Some College (No Degree) -
Harrisburg University of Science And Technology
Harrisburg, PASkills
- Positive reinforcement techniques
- Safety awareness
- Strong Work Ethic
- Payment Collection / Cash Register Operation
- Customer Assistance / Customer Service
- Safe Food Handling
- Organization, Cleaning and Planning
- Order Receiving / Order Packing
- Project Coordination
- Relationship Building
- Conflict Resolution
- Inventory Stocking
- Multitasking / Time management
Affiliations
- Varsity Softball player
- Soccer defense player
Accomplishments
- Cyber Security and IT knowledge (5.5 years of knowledge)
- Two high school degrees
References
References available upon request.
Timeline
In-Home Nanny
Family Business
09.2023 - Current
Sales Associate
The Children's Place
09.2021 - 09.2023
Package Handler
Fed Ex Ground
06.2021 - 09.2021
In-Home Nanny
Family Business
03.2020 - 10.2021
Project Coordinator
Curtis Engine & Equipment
10.2019 - 03.2020
Customer Service Associate
Royal Farms
03.2019 - 07.2019
Retail Sales Associate
Party City
09.2018 - 09.2019
Fast Food Worker
KFC
10.2017 - 03.2018
Fast Food Cashier
Taco Bell
06.2017 - 09.2017
High School Diploma -
Dundalk High School
High School Diploma -
Sollers Point Technical High School
Some College (No Degree) -
Harrisburg University of Science And Technology