Natalie Kosbob
Purcellville,VA
Summary
Senior Program and Training Leader with over 16 years of experience in managing enterprise initiatives and PMO activities within federal and government-contractor settings. Expertise in leading cross-functional programs, ensuring compliance with governance and risk-mitigation standards, and executing large-scale transformations in Agile and SAFe frameworks. Proficient in program planning, stakeholder engagement, and operational execution, consistently delivering projects on time and within scope. Strong skills in program management, governance coordination, and process improvement, with a focus on audit readiness and compliance in regulated environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Training and Program Coordinator
Kyndryl
Richmond, VA
07.2025 - Current
- Lead program readiness and operational enablement for a multi-workstream government technology modernization initiative, coordinating technical, testing, and business teams to ensure milestone delivery and deployment readiness.
- Lead training strategy and execution aligned with Agile delivery milestones and PI Planning cycles to enhance team readiness.
- Collaborate with developers, testers, and business analysts to ensure training materials accurately reflect system functionality and workflows.
- Support system testing by validating workflows, clarifying requirements, and identifying usability or process issues before release.
- Participate in Agile ceremonies and facilitate coordination across teams to improve communication and delivery readiness.
- Support program governance activities including milestone tracking, risk identification, dependency management, and leadership reporting.
- Coordinate cross-functional teams across technical, testing, and business units to manage delivery readiness, mitigate operational risk, and ensure milestone alignment.
- Facilitate Scrum ceremonies and support development teams following SAFe methodologies (SSM certified).
- Developed status reporting and readiness tracking used by program leadership to monitor progress, risks, and dependencies across multiple workstreams.
Training & Program Manager
National Labor Relations Board
Washington, DC
05.2020 - 07.2025
- Coordinated end-to-end training programs, including planning, documentation, delivery, and evaluation to ensure alignment with organizational goals.
- Managed enterprise training and workforce readiness programs supporting over 1,400 employees, including planning cycles, reporting, and stakeholder coordination.
- Conducted training needs assessments and performance analysis to identify operational gaps and improvement opportunities.
- Partnered with technical and operational stakeholders to ensure training supported system changes and business process updates.
- Facilitated change initiatives by coordinating communication, training, and adoption activities to enhance stakeholder engagement.
- Developed dashboards and reporting used by leadership to monitor program performance, completion metrics, and operational readiness.
- Implemented learning management system across multiple departments to streamline training processes.
- Monitored and reported on training budgets and contracts to ensure alignment with program objectives.
Systems & Program analyst
Social Security Administration
Baltimore, MD
05.2014 - 05.2020
- Conducted process analysis and implemented workflow improvements that reduced customer wait times by 50%.
- Translated business requirements into functional specifications for development teams, reducing rework and improving implementation timelines.
- Supported systems implementation and training, enhancing operational efficiency in high-volume federal service environment.
- Collaborated with stakeholders and technical teams to improve system usability and training effectiveness.
- Coordinated training and onboarding for new systems and processes, facilitating smoother transitions for users.
- Managed operational metrics and reporting, ensuring accurate performance tracking and informed decision-making.
Skills
- Program Management
- PMO Coordination
- Governance & Risk Mitigation
- Strategic Planning
- Operational Reporting & Dashboards
- Budget & Resource Tracking
- Executive Briefings & Stakeholder Reporting
- Process Improvement
- Agile / SAFe Delivery
- Cross-Functional Leadership
Certification
- Certified Professional in Training Management (CPTM) – Training Industry, Inc.
- SAFe Scrum Master
- Change Management Certificate
Education And Professional Development
Bachelor’s Degree, Business Administration, Southern New Hampshire University
Timeline
Senior Training and Program Coordinator
Kyndryl
07.2025 - Current
Training & Program Manager
National Labor Relations Board
05.2020 - 07.2025
Systems & Program analyst
Social Security Administration
05.2014 - 05.2020