Natalie Lazor
San Diego,CA
Summary
Highly trained Behavioral Therapist experienced in working with clients diagnosed with autism. Reliable in using safe, evidence-based practices. Collaborative with full treatment team and parents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
Blue Sprig Pediatrics
10.2023 - Current
- Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
- Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
- Reduced challenging behaviors by teaching clients adaptive skills and coping strategies through ABA methods.
- Ensured safe therapeutic environments by adhering to strict safety protocols and responding appropriately to crisis situations with crisis prevention intervention (CPI)
Store Manager
Starbucks
01.2023 - 09.2023
- Defined clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions and individual performance conversations
- Implemented inventory optimization resulting in ~10% revenue increase
- Evaluated consistent feedback and training to empower team members in confident and personable customer service-delivery resulting in 75% increase customer satisfaction, as well as increased team satisfaction
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans consistent with business requirements for a store that produced ~$50,000 per week in revenue.
Assistant Store Manager
Starbucks
06.2022 - 01.2023
- Analyzed sales by overseeing successful promotional strategies and in-store events increasing customer retention by ~5%
- Balanced optimal inventory levels, controlling costs while keeping store ready for expected demands.
Shift Supervisor
Starbucks
12.2021 - 06.2022
- Established shift records, producing timely reports to keep management up-to-date
- Executed cash management duties with Point of Sale (POS) and shift reports.
Barista
Starbucks
06.2020 - 12.2021
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Demonstrated upselling techniques to boost order value, generating additional revenue
- Facilitated training new workers in correct use of equipment, customer service techniques and beverage recipes.
Barista Shift Lead
Aunt Helen's Coffee House
06.2018 - 06.2020
- Oversaw 6-person team turning over $3,000-4,000 in weekly business.
Statistics Tutor
University of Northern Colorado
01.2019 - 05.2019
- Coached struggling students up to level with comprehensive teaching and practice strategies
- Examined class materials with students by discussing text and going over assignments
- Established diversified teaching methods to meet student learning styles.
Certified Nursing Assistant
ALL CARE in Home Services
06.2018 - 08.2018
- Improved patient quality of life by assisting with daily living activities
- Coordinated patients for treatments, visits and social activities
- Eliminated treatment errors, carefully checking personal details and medication information
- Enhanced patient physical recovery with emotional and social support
- Transported patients using wheelchairs, stretchers or moveable beds
- Examined patients for bruises, wounds and symptoms indicating medical needs.
Education
Bachelor of Science (B.S.) - Audiology and Speech Language -
University of Northern Colorado
Greeley, Colorado05.2021
Skills
- Supply Ordering
- Revenue Generation
- Customer Service Management
- Employee Training
- Multitasking and Organization
- Team Building and Leadership
- Direct Patient Care
- Vital Sign Recording
- Crisis Management
- Applied Behavior Analysis
Certification
Registered Behavioral Therapist Certification Received 11/07/2023
CPR/ First Aid (pediatric & adult) Certification Received 10/11/2023
Crisis Prevention Intervention Certification Received 11/07/2023
Timeline
Registered Behavioral Therapist
Blue Sprig Pediatrics
10.2023 - Current
Store Manager
Starbucks
01.2023 - 09.2023
Assistant Store Manager
Starbucks
06.2022 - 01.2023
Shift Supervisor
Starbucks
12.2021 - 06.2022
Barista
Starbucks
06.2020 - 12.2021
Statistics Tutor
University of Northern Colorado
01.2019 - 05.2019
Barista Shift Lead
Aunt Helen's Coffee House
06.2018 - 06.2020
Certified Nursing Assistant
ALL CARE in Home Services
06.2018 - 08.2018
Bachelor of Science (B.S.) - Audiology and Speech Language -
University of Northern Colorado
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