Instructed children in crafts and other activities to promote gross and fine motor skills
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
Customer Service Representative
Alorica
02.2016 - 09.2016
Recommended products to customers, thoroughly explaining details
Offered advice and assistance to customers, paying attention to special needs or wants
Manager
Shi
08.2010 - 11.2012
Cross-trained existing employees to maximize team agility and performance
Evaluated employees' strengths and assigned tasks based upon experience and training
Education
Bachelors - Social Work
The University of Texas At El Paso
Texas
05.2025
Associate of Art - Multidisciplinary Studies
El Paso Community College
Texas
05.2022
Penn Foster
05.2007
Skills
Organization
Empathy and compassion
Time management
Active Listening
Problem-Solving
Communication
Relationship building
Volunteer Experience
10/01/19, present, Food Bank Volunteer, I volunteer to help El Paso Fights Hunger with whatever they may need that day. I have sorted donations, prepared boxes, and loaded them into vehicles.
1/28/23, 2/25/23, Volunteer at CASFV, 40-hour Advocacy training
10/01/22, 10/01/22, Trunk Or Treat Host, I decorated the trunk of my vehicle and dressed up for Halloween to hand out candy to the families of the Center Against Sexual and Family Violence (CASFV)
01/01/13, 06/01/18, SFRG Advisor, The SFRG is a military command-sponsored organization that prepares soldiers and families for military life. As an SFRG Advisor, I supported and guided the SFRG Leader and encouraged and organized volunteer events.
11/01/17, 05/01/18, Military Spouse Meet-UP, I organized weekly get-togethers for spouses of deployed soldiers.
05/01/15, 08/01/15, Nursery Volunteer, Helped care for children between the ages of 2 and 5 at the Abundant Life in Oahu. Prepared age-appropriate activities, told stories, and sang songs.