Audra May
Clinton,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Child Care Provider
Self Employed
08.2020 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Fostered emotional growth and self-confidence in children by providing consistent encouragement and praise.
- Facilitated conflict resolution among children by teaching effective problem-solving techniques.
- Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
- Met with parents about daily activities, positive developments, and issues.
DSP Direct Support Person
Marion County Horizon
05.2023 - 06.2023
- Evaluated ongoing effectiveness of interventions using data collection methods like frequency charts or anecdotal observations.
- Improved overall client satisfaction by delivering person-centered care focused on individual strengths and preferences.
- Implemented behavior support strategies that reduced negative behaviors while promoting adaptive coping techniques.
- Created a supportive atmosphere that encouraged clients to express their feelings, opinions, and preferences without fear of judgment.
Data Entry / Customer Service
Randstad Staffing
07.2020 - 08.2020
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed and organized documents for data entry tasks.
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Representative
Randstad Stafffing
02.2020 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Prerequisites
Parkland Community College
Champaign, Il.High School Diploma -
Clinton Community High School
Clinton, Il.06.1989
Skills
Microsoft Office including Excel
Adobe
Google Workspace
Microsoft 365
Windows
Skype
Data Collection
Email Drafting
Social Media
Verbal and Written Communication
Teamwork
Adaptability
Problem - solving
Patience
Interpersonal skills
Strong Work Ethic
Time Management
Multitasking
Leadership
Organization
Empathy / listening
People skills
Attention to detail
Timeline
DSP Direct Support Person
Marion County Horizon
05.2023 - 06.2023
Child Care Provider
Self Employed
08.2020 - Current
Data Entry / Customer Service
Randstad Staffing
07.2020 - 08.2020
Customer Service Representative
Randstad Stafffing
02.2020 - 05.2020
No Degree - Prerequisites
Parkland Community College
High School Diploma -
Clinton Community High School