Open To Work
Tami Hoden
Cypress,TX
Summary
Leveraged exceptional decision-making skills and initiative to enhance customer satisfaction and foster long-term client relationships.
Overview
16
16
years of professional experience
Work History
Child Care Provider
Self Employed Services
Cypress, TX
03.2018 - Current
- Streamlined schedule management to effectively balance rest periods, active play, and instructional time.
- Established and enforced behavioral guidelines through effective, developmentally appropriate discipline strategies.
- Recorded behavioral incidents, food served, and medications administered to children.
- Guided children's learning on toy organization, handwashing, and sharing through effective leadership.
- Organized and facilitated age-appropriate activities, including reading, crafts, and academic assignments.
- Implemented strategic behavior management techniques to enhance social interactions and emotional development.
- Designed and prepared nutritious meals and beverages for children, ensuring adherence to optimal dietary guidelines.
- Streamlined daily administrative tasks to optimize work-life balance.
Warranty Analyst Team Lead
Goodman Manufacturing
Waller, TX
12.2017 - 03.2018
- Exercised sound judgment in issuing credits and making exceptions to customer policies.
- Delivered exceptional service to clients, fostering strong relationships and ensuring future business opportunities.
- Developed and implemented check return list strategies.
- Facilitated onsite training sessions for new hires and current employees.
- Delivered exceptional product and leadership support to representatives and clients.
- Delivered exceptional customer service by addressing inquiries with expertise and a friendly demeanor.
- Addressed and resolved customer inquiries, issues, and complaints as an escalation analyst within homeowner support department.
- Resolved negative customer feedback promptly to enhance customer satisfaction.
- Executed information system audits to enhance internal controls and mitigate risks.
- Executed daily administrative operations to ensure accurate information management.
- Analyzed claims and incident data to formulate effective solutions.
Warranty Analyst
Goodman Manufacturing
Waller, TX
07.2015 - 12.2017
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Manage 16 distributor accounts including; claims, emails and phone calls.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers. Provided training to new hires.
- Properly directed inbound calls in phone queues to improve call flow.
Work at Home Sales Representative
HSN, Inc.
St Petersburg, FL
07.2012 - 05.2013
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Established more than 30 new accounts.
- Consistently Met and Exceeded department expectations for productivity and accuracy levels.
- Fielded an average of 100 sales/customer service calls per day.
- Recommended and helped customers select merchandise based on their needs.
- Always Exceeded expectations based on sales, upsells, customer satisfaction and compliance.
- Collected Customer feedback and made process changes to exceed customer satisfaction goals.
- Provided Accurate and appropriate information in response to Customer inquiries.
- Demonstrated Mastery of Customer service call script within specified timeframes.
- Addressed Customer service inquiries in a timely and Accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
Sales
Customer Service
Complaint Processor
Shapiro and Fishmann, LLP
Tampa, FL
07.2010 - 01.2011
- Oversaw legal compliance and risk management initiatives.
- Prepared and drafted diverse court documents, invoices, and enclosures in response to attorneys' requests.
- Managed processing of summons, subpoenas, appeals, and motions to ensure compliance with legal protocols.
- Analyzed deeds of trust to identify grantor, grantee, trustee, and loan amount.
- Facilitated document uploads to company network, ensuring accessibility and organization.
- Secured court documents from clerks of courts across Florida.
- Facilitated correspondence with district courts to ensure timely communication.
- Developed and utilized Excel spreadsheets to generate comprehensive reports.
- Processed filing fee and lis pendens checks to ensure timely legal documentation.
- Operated multi-line phone system to manage incoming calls efficiently.
Education
Associates Degree - International Business
Kirkwood Community College
Cedar Rapids, IA, USABachelor Of Arts - Business
University of Iowa
Iowa City, IA, USAHigh School
Thomas Jefferson High School
Council Bluffs, IA, USA05.2000
Skills
Facilitated effective problem resolution strategies to enhance operational efficiency
Managed project timelines to ensure timely completion of deliverables
Assisted in building strong client relationships through effective communication and support Collaborated with team members to address client needs and resolve issues promptly Provided administrative support to enhance client satisfaction and retention
Demonstrated initiative and proactive problem-solving abilities in various projects
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted in creating and maintaining excel spreadsheets for data organization Supported team members in utilizing excel for project tracking Contributed to data analysis efforts through effective spreadsheet management
Demonstrated professionalism and maturity in all interactions and decision-making processes
Oversaw comprehensive schedule management to optimize resource allocation
Accomplishments
- Coordinated all department functions for team of 6 + employees.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Timeline
Child Care Provider
Self Employed Services
03.2018 - Current
Warranty Analyst Team Lead
Goodman Manufacturing
12.2017 - 03.2018
Warranty Analyst
Goodman Manufacturing
07.2015 - 12.2017
Work at Home Sales Representative
HSN, Inc.
07.2012 - 05.2013
Complaint Processor
Shapiro and Fishmann, LLP
07.2010 - 01.2011
Associates Degree - International Business
Kirkwood Community College
Bachelor Of Arts - Business
University of Iowa
High School
Thomas Jefferson High School