Open To Work
Stephanie Washington
Long Beach,CA
Summary
Results-driven administrative and customer service professional with 20 years of experience in data entry, scheduling, records management, and client communication. Proven track record of maintaining high accuracy and meeting tight deadlines while delivering exceptional service. Expertise in supporting digital and remote operations using modern office tools. Open to remote opportunities in customer service, scheduling, or data entry.
Overview
18
18
years of professional experience
Work History
Child Care Provider
Crystal Stairs Inc.
Long Beach, CA
04.2024 - Current
- Provide full-time in-home childcare in a structured, safe, and supportive environment
- Support early learning development in literacy, numeracy, and cognitive skills
- Plan and supervise daily activities to promote education, nutrition, and rest
- Maintain consistent supervision to ensure child safety and well-being
- Encourage social and emotional development through active engagement and interaction
- Prepare nutritious meals and snacks to support child's dietary needs
- Clean and organize play areas to foster a welcoming environment
- Communicate daily with parent regarding activities, behavior, and developmental progress
- Track and submit accurate attendance and activity records to the agency
Administrative Officer II (Customer Service & Scheduling)
University of California, Irvine
Irvine, CA
07.2023 - 10.2023
- Managed 30+ incoming calls daily, retrieved voicemails, and documented call activity
- Coordinated conference room scheduling using digital booking systems and managed secure access codes
- Set up and reset meeting spaces to ensure readiness for meetings and events
- Coordinated catering requests and managed setup and delivery logistics, enhancing event experience for attendees
- Processed travel and entertainment reimbursements by organizing documentation and submitting requests, ensuring timely reimbursement for staff
- Maintained and updated staff databases with accurate contact and role information
- Performed audits across multiple databases to verify accuracy and resolve discrepancies
Records Auditor (Data Entry & Compliance)
Herbalife Nutrition
Torrance, CA
01.2008 - 05.2022
- Audited 500+ records monthly to ensure compliance and data accuracy
- Performed high-volume data entry with consistent attention to detail
- Maintained tracking spreadsheets and audit documentation to ensure accurate reporting
- Conducted routine quality control checks to ensure data integrity across systems
- Generated monthly reports to provide management with actionable insights from data analysis
- Consistently met strict deadlines and service-level agreements
- Participated in system testing, validation, and special projects
- Collaborated with cross-functional teams to uphold accurate records and compliance standards
Education
Business Administration
Los Angeles City College (some College Courses)
Los Angeles, CACourt Reporting
Cerritos College (some College Courses)
Cerritos, CASkills
- Customer Service & Client Support
- Email & Chat Support
- Calendar & Appointment Scheduling
- Records Management & Documentation
- Data entry management
- Data reporting
- Microsoft Office (Word, Excel, Outlook)
- Virtual meeting tools
- Quality control
- Time Management & Multitasking
- Office administration
- Childcare
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$60000/yr - $65000/yrTimeline
Child Care Provider
Crystal Stairs Inc.
04.2024 - Current
Administrative Officer II (Customer Service & Scheduling)
University of California, Irvine
07.2023 - 10.2023
Records Auditor (Data Entry & Compliance)
Herbalife Nutrition
01.2008 - 05.2022
Business Administration
Los Angeles City College (some College Courses)
Court Reporting
Cerritos College (some College Courses)