Natalie Lopez
Galveston,TX
Summary
Proven leader with a track record of enhancing safety and profitability at Galveston County Sheriff's Office and Happy Buddha. Skilled in emergency response and fostering team environments, demonstrated through effective conflict resolution and training initiatives. Excelled in roles requiring computer proficiency and mental health awareness, significantly improving operational efficiency and customer satisfaction. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Galveston County Sheriff's Office
02.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
General Manger
Happy Buddha
01.2020 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and maintained relationships with customers and suppliers through account development.
- Money Handler
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service
Moody Gardens Inc
11.2017 - 12.2019
- Increased repeat business through exceptional customer service and follow-up care.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and implemented strategies to deliver quality customer service.
Education
High School Diploma -
AIM College And Career Prep
Galveston, TX05.2021
Skills
- Emergency Response
- Mental health awareness
- De-Escalation Techniques
- Conflict resolution skills
- Stress Tolerance
- Multi-Tasker
- Fast Learner
- Money Handling Abilities
- Computer Proficiency
Certification
- OSHA Certified
- CPR Certified
Timeline
Correctional Officer
Galveston County Sheriff's Office
02.2023 - Current
General Manger
Happy Buddha
01.2020 - 01.2023
Customer Service
Moody Gardens Inc
11.2017 - 12.2019
High School Diploma -
AIM College And Career Prep
- OSHA Certified
- CPR Certified
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