Natalie Lopez
Phoenix,AZ
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Dick's Sporting Goods
Escondido, CA & Scottsdale, AZ
09.2021 - Current
- Organized sales floor to enhance customer shopping experience.
- Ensured exceptional customer service during checkout.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Server, Receptionist & Activities Assistant
Felicita Vida Senior Living
Escondido, CA
10.2016 - 05.2021
- Managed incoming calls with promptness and efficiency.
- Delivered aid to seniors when necessary.
- Ensured swift meal service to residents.
- Helped residents participate in activities with basic and advanced mobility support.
- Organized and implemented activities to meet the individual needs of each resident.
Education
Master of Arts - Sports Journalism
Arizona State University
Tempe, AZ12-2024
Bachelor's Degree - Journalism
California State University Long Beach
Long Beach, CA01.2022
Associate's Degrees - Journalism, Spanish, Arts & Humanities, Social Science
Palomar College
San Marcos, CA01.2020
Skills
- Effective Multi-Tasking
- Bilingual
- Customer support
- Quality assurance
- Team collaboration
- Complaint handling
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Dick's Sporting Goods
09.2021 - Current
Server, Receptionist & Activities Assistant
Felicita Vida Senior Living
10.2016 - 05.2021
Master of Arts - Sports Journalism
Arizona State University
Bachelor's Degree - Journalism
California State University Long Beach
Associate's Degrees - Journalism, Spanish, Arts & Humanities, Social Science
Palomar College
Similar Profiles
William MartzWilliam Martz
Retail Sales Associate at Dick's Sporting GoodsRetail Sales Associate at Dick's Sporting Goods
Camilla LlanganateCamilla Llanganate
Cashier at Dick's Sporting Goods, IncCashier at Dick's Sporting Goods, Inc
Marcus YarnsMarcus Yarns
Sales Associate at Dick's Sporting Goods, IncSales Associate at Dick's Sporting Goods, Inc
Phillip OzbunPhillip Ozbun
Store Manager at Dick's Sporting GoodsStore Manager at Dick's Sporting Goods
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio