NATALIE LOPEZ
Phoenix
Summary
Detail-oriented and proactive professional with a strong background in conflict resolution, risk assessment, and customer support. Experienced in managing high-pressure situations, enforcing policies, and handling sensitive matters with professionalism and empathy. Adept at analyzing data, identifying trends, and making informed decisions to enhance safety and compliance. Proven ability to communicate effectively with diverse stakeholders, balancing company policies with customer needs. A dedicated problem-solver with a track record of maintaining trust and security in fast-paced environments.
Overview
8
8
years of professional experience
Work History
3rd Grade Elementary Teacher
Moon Mountain Elementary School
08.2023 - Current
- Develop and implement lesson plans aligned with state and district standards.
- Differentiate instruction to support a variety of learning styles and abilities.
- Utilize classroom management strategies to create a structured and supportive environment.
- Assess student progress through formative and summative assessments.
- Foster strong relationships with students, parents, and colleagues.
- Integrate technology and interactive learning methods to enhance student engagement.
- Collaborate with schools staff to support student success and academic achievement.
2nd Grade Teacher
Maryland Elementary
08.2020 - 05.2022
- Developed tailored lesson plans that aligned with students objectives and requirements, employing appropriate techniques and providing accommodations or modifications as necessary
- Conducted small groups and individual classroom sessions with students based on their needs
- Designed and executed individualized education plans (IEPs) targeted at enhancing students' academic progress and behavior goals
- Established a secure learning environment, enabling students to utilize sensory equipment, practice coping mechanisms, and receive support in a designated calm-down area to reinforce positive behavior
- Developed positive relationships with students and their families, collaborating effectively with parents to support their child's academic and social development
1-2 Grade Teacher (Online)
Maryland Elementary
03.2020 - 05.2020
- As part of the online teaching role, I was responsible for instructing first and second grade students online
- Actively participated in virtual professional development activities to remain up-to-date with the latest online teaching practices and trends
- In addition, I had the responsibility of issuing quarter grades to both grades and monitoring/creating their assignments through Google Classroom
- It was a valuable experience that provided me with plenty of rewards and experience
Server
Kasai Scottsdale - Japanese Steakhouse
06.2019 - 01.2020
- As a hospitality professional, I greeted and welcomed guests who visited the building for customer satisfaction
- I presented menus and answered any questions regarding menu items
- One of my primary responsibilities was to take and enter customer orders into the point-of-sale system
- I was also in charge of ensuring that customers received their food in a timely manner as well as making sure all of their needs were met to ensure satisfaction
- Completed other duties related to the operational flow of the restaurant such as delivering orders, clearing tables, rolling silverware and restocking supplies as necessary
Hostess/Server
Kona Grill
05.2018 - 06.2019
- Accurately answered customer inquiries both in-person and over the telephone while providing excellent service
- Conducted host/hostesses training sessions to ensure seamless operations
- Directed guests to their assigned tables and informed them about daily specials accurately and confidently
Club Staff
LA Fitness
02.2018 - 10.2018
- Greeted members and guests, checked them in, and provided information about gym services and policies.
- Answered phone calls, handled inquiries, and scheduled appointments.
- Assisted with membership sign-ups, renewals, and billing questions.
- Maintained a clean and organized front desk area to ensure a professional appearance.
- Resolved member concerns and directed issues to the appropriate department when necessary.
- Promoted gym services, including personal training and group classes, to enhance member engagement.
After Care Assistant
Desert Heights Preschool
11.2016 - 02.2018
- Responsible for operating established policies to supervise children for certain hours
- Create lesson plans and organize activities that align with the children's age and level of development
- Coordinate field days, school library events and other out-of-work hour related events
- Help foster a learning environment by encouraging students to explore learning opportunities with challenging tasks in order to start them on the right path towards success in later grades
- Responsible for preparing meals and snacks throughout the day
Education
Bachelor of Arts - Elementary Education
Arizona State University
05.2021
Associates in Arts - undefined
Glendale Community College
05.2019
High School Diploma -
Greenway High School
05.2016
Skills
- Managing sensitive situations with empathy, understanding diverse needs, providing support in high-stress situations
- Communicate daily with students, parents, and colleagues to build relationships and convey information effectively
- Thinking critically to solve problems in the classroom by assessing situations, identifying issues, and finding effective solutions
- Managing large caseloads of students assignments, schedules, grades and ensuring that all incidents are manged efficiently and thoroughly
- Managing urgent, critical incidents: emergencies, disruptive behaviors, students conflict, and classroom safety issues
- Encage in active listening to fully understand concerns before responding, ensuring clear and effective problem resolution
- Adapting to new systems, policies, or technology
- Handling confidential information and sensitive matters discreetly
- Adapted communication style of effectively engage different audiences, from young students to concerned parents and administrations
- Resolved conflicts through critical thinking, problem-solving, and calm, startegic decision-making under pressure
- Building strong relationships to demonstrate empathy and emotional intelligence in sensitive situations
- Communicated complex information in a clear and concise maner, ensuring students, parents, and colleagues understood the message
Languages
English
Spanish
Timeline
3rd Grade Elementary Teacher
Moon Mountain Elementary School
08.2023 - Current
2nd Grade Teacher
Maryland Elementary
08.2020 - 05.2022
1-2 Grade Teacher (Online)
Maryland Elementary
03.2020 - 05.2020
Server
Kasai Scottsdale - Japanese Steakhouse
06.2019 - 01.2020
Hostess/Server
Kona Grill
05.2018 - 06.2019
Club Staff
LA Fitness
02.2018 - 10.2018
After Care Assistant
Desert Heights Preschool
11.2016 - 02.2018
Associates in Arts - undefined
Glendale Community College
Bachelor of Arts - Elementary Education
Arizona State University
High School Diploma -
Greenway High School
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