Natalie Luquin
Portland,OR
Overview
6
6
years of professional experience
Work History
Bartender/ Server
Blu Olive Mediterranean
Portland, OR
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Delegated work flow to both hosts and bussers in a timely manner while maintaining store front readiness and cleanliness.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Barista
Starbucks
10.2019 - Current
- Achieving daily excellence in creating an environment one cup and one neighborhood at a time
- Handling money as well as responsibility in managing time and resources for the store.
Customer Service Associate/ Barista Trainer
Target
Portland
06.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Nanny
Caregiver
09.2021 - 01.2023
- Food preparation, light housekeeping
- Creating a nurturing and fun environment for children while maintaining responsibility for schedules and routines around the household.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
AM server
Innventure/ Holiday Inn
Hillsboro, OR
07.2018 - 10.2019
- Creating a welcoming environment in the morning for guests, setting up and breaking down all restaurant and banquet services
- Managing the restaurant operations and supervising morning breakfast services
- Cashier and register duties regularly seen to with the handling of all transactions and cash flow.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelors - Art History And Museum Studies
Arizona State University
Tempe, AZAssociates - Science
Portland Community College
Portland, OR06.2020
Skills
- Highly adaptable under pressure and difficult situations
- Refined and polished guest and customer service skills
- Excellence in sales and customer satisfaction Familiar with POS and digital register systems, comfortable handling cash and clients
- Extremely detail oriented, makes for quality satisfaction between peers, managers and customers while on the job
- Team Leadership
- Active listener
- New Hire Training
Awards
- Received monthly incentive for customer service with outstanding work and voted partner of the quarter.
Timeline
Bartender/ Server
Blu Olive Mediterranean
01.2023 - Current
Customer Service Associate/ Barista Trainer
Target
06.2022 - 01.2023
Nanny
Caregiver
09.2021 - 01.2023
Barista
Starbucks
10.2019 - Current
AM server
Innventure/ Holiday Inn
07.2018 - 10.2019
Bachelors - Art History And Museum Studies
Arizona State University
Associates - Science
Portland Community College