Overview
Work History
Education
Skills
Awards
Timeline
Generic

Natalie Luquin

Portland,OR

Overview

6
6
years of professional experience

Work History

Bartender/ Server

Blu Olive Mediterranean
Portland, OR
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Delegated work flow to both hosts and bussers in a timely manner while maintaining store front readiness and cleanliness.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Barista

Starbucks
10.2019 - Current
  • Achieving daily excellence in creating an environment one cup and one neighborhood at a time
  • Handling money as well as responsibility in managing time and resources for the store.

Customer Service Associate/ Barista Trainer

Target
Portland
06.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Nanny

Caregiver
09.2021 - 01.2023
  • Food preparation, light housekeeping
  • Creating a nurturing and fun environment for children while maintaining responsibility for schedules and routines around the household.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

AM server

Innventure/ Holiday Inn
Hillsboro, OR
07.2018 - 10.2019
  • Creating a welcoming environment in the morning for guests, setting up and breaking down all restaurant and banquet services
  • Managing the restaurant operations and supervising morning breakfast services
  • Cashier and register duties regularly seen to with the handling of all transactions and cash flow.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelors - Art History And Museum Studies

Arizona State University
Tempe, AZ

Associates - Science

Portland Community College
Portland, OR
06.2020

Skills

  • Highly adaptable under pressure and difficult situations
  • Refined and polished guest and customer service skills
  • Excellence in sales and customer satisfaction Familiar with POS and digital register systems, comfortable handling cash and clients
  • Extremely detail oriented, makes for quality satisfaction between peers, managers and customers while on the job
  • Team Leadership
  • Active listener
  • New Hire Training

Awards

  • Received monthly incentive for customer service with outstanding work and voted partner of the quarter.

Timeline

Bartender/ Server

Blu Olive Mediterranean
01.2023 - Current

Customer Service Associate/ Barista Trainer

Target
06.2022 - 01.2023

Nanny

Caregiver
09.2021 - 01.2023

Barista

Starbucks
10.2019 - Current

AM server

Innventure/ Holiday Inn
07.2018 - 10.2019

Bachelors - Art History And Museum Studies

Arizona State University

Associates - Science

Portland Community College
Natalie Luquin