Natalie Lurie
Gray,GA
Summary
Proven Bodily Injury Claims Specialist with a track record of settling complex insurance claims efficiently for GEICO. Successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 10 years of experience in the insurance industry and willingness to take on any challenge.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Specialist
GEICO
02.2018 - Current
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Assessed complex claims and accurately determined value of damages.
Claims Service Representative
GEICO
12.2013 - 02.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
Membership Coordinator
Jones County Chamber of Commerce
04.2011 - 12.2013
- Maintained membership database, ensuring that all information was current and accurate.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Developed creative themes for events and created related activities to engage attendees.
- Monitored and controlled event expenditures to meet budgets.
Education
No Degree - History, French
Georgia College And State University
Milledgeville, GASkills
- Settlement Negotiation
- Policy Interpretation
- Claims Investigation
- Customer Relations
- Insurance regulations knowledge
- Claims analysis
- Effective Communication
- Decision-Making
Timeline
Bodily Injury Claims Specialist
GEICO
02.2018 - Current
Claims Service Representative
GEICO
12.2013 - 02.2018
Membership Coordinator
Jones County Chamber of Commerce
04.2011 - 12.2013
No Degree - History, French
Georgia College And State University
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