Natalie Lyman
Kansas City,MO
Summary
With over 18 years of customer service experience, notably in the service industry, I excel in team leadership and problem-solving, driving operational excellence and enhancing customer satisfaction. My adaptability and critical thinking have consistently boosted sales and improved team dynamics, showcasing a commitment to excellence and a positive impact on workplace culture. I take pride in my strong work ethics and teamwork style. I am passionate about people and enjoy providing a comfortable work environment with fellow staff and customers.
My true passion and career choice is the cannabis industry. I want to learn everything I possibly can about cannabis and be involved in the industry for the rest of my life.
Overview
7
7
years of professional experience
Work History
Shift Leader
Third Place Lounge
Kansas City, MO
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Curated hand crafted cocktails
- Maintained good moral and positive reinforcement for other team members
Assistant Grower
OG Yields
Vienna, MO
12.2022 - 10.2023
- Daily care of cannabis plants, including watering, pruning, trimming and inspection of plants
- Careful monitoring of plants to detect any anomalies or growing issues; treatment for diseases or infestation
- Assist with defoliation and harvesting including hanging, curing and drying of plants
- Continuous systematic cleaning and sanitizing of grow facility and machinery; dispose of waste according to strict compliance guidelines
- Accurate tracking and recording of data during each phase of cultivation
- Carefully following all instructions from the executive grower at all times
- Performed regular maintenance on greenhouse equipment to maximize efficiency and minimize downtime.
- Implemented sustainable growing practices in line with company goals for environmental responsibility.
- Contributed to the development of standard operating procedures for consistent growing practices across all crops.
- Collaborated with the head grower to develop and implement new cultivation techniques for increased yield.
- Educated employees and members of public on plant biology and health.
- Performed repairs and preventive maintenance on equipment and property.
Retail Associate
Goodwill Store
Rolla, MO
11.2021 - 12.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
Tile Setter Assistant
Dave the Tile Guy
Kansas City, MO
04.2019 - 11.2021
- Worked along side a freelance tile setter
- Organized tools to ensure optimal work performance
- Specific knowledge of using the proper tools to complete the construction project
- Assisted in creating visually appealing designs through precise placement of decorative tiles or borders.
- Increased client satisfaction by promptly addressing any concerns or issues during the installation process.
- Streamlined post-installation cleanup processes, leaving spaces ready for immediate use upon project completion.
- Upheld high-quality workmanship standards with careful inspection of installed tiles for alignment, spacing, and overall appearance.
- Contributed to successful project completions by collaborating with lead Tile Setter in following blueprints and design specifications.
- Supported client satisfaction with professional demeanor and respect for their property during all phases of the installation process.
- Consistently met deadlines by working diligently and effectively under the guidance of the lead Tile Setter.
- Facilitated swift removals of old flooring materials, minimizing disruption to clients'' daily routines.
- Enhanced tile setting precision by assisting in measuring and marking surfaces according to layout plans.
- Supported timely project completion through efficient organization of materials and supplies at job sites.
- Aided in leveling subfloor surfaces, ensuring a stable foundation for new tile installations.
- Ensured clean work environment with proper maintenance of tools and equipment.
- Improved project efficiency by mixing and applying mortar, grout, and adhesives for tile installation.
- Reduced material waste by accurately cutting tiles to fit around obstacles such as pipes or electrical outlets.
- Demonstrated adaptability by quickly learning new techniques or handling various types of tile materials as needed for individual projects.
- Installed tile flooring in residential homes and commercial buildings.
- Used specialized tools and equipment to cut, shape and install tile.
- Maintained safe, clean and organized work environment.
Bartender/Server
Ambassador Hotel Collection
Kansas City, MO
11.2017 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Education
Associate Of Applied Arts - General Education
MCC Penn-valley
Kansas City, MO05.2014
High School Diploma - General Education
Living Waters Academy
Rolla, MO05.2007
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Critical thinking
- 18 years of customer service
- Work ethic
- Adaptability
- Computer literacy
- Attention to detail
- Organization
- Active listening
- Creativity
- Time management
- Flexible Schedule
- Strong verbal and written communication
- Sales and Upselling
- Policy Enforcement
- Professional Appearance
- Diplomatic and Fair
- Multitasking
- Relationship Building
- Data Analysis
- Reliability
- Self Motivation
Timeline
Shift Leader
Third Place Lounge
01.2024 - Current
Assistant Grower
OG Yields
12.2022 - 10.2023
Retail Associate
Goodwill Store
11.2021 - 12.2022
Tile Setter Assistant
Dave the Tile Guy
04.2019 - 11.2021
Bartender/Server
Ambassador Hotel Collection
11.2017 - 03.2019
Associate Of Applied Arts - General Education
MCC Penn-valley
High School Diploma - General Education
Living Waters Academy