Natalie Maldonado
Lansford,PA
Summary
Organized and dependable candidate with a positive attitude, successfully managing multiple priorities. Experienced in meeting team goals and taking on added responsibilities. Seeking a front desk position, offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
St. Luke's
Coaldale, PA
11.2022 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Verified demographics and insurance information to register patients in computer system.
Pharmacy Technician In Training
Rite-Aid Pharmacy
Lansford, PA
12.2019 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted with filling of over 300 prescriptions daily.
Public Safety Telecommunicator
Newark Police Department
Newark, NJ
05.2016 - 04.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Medical Receptionist
New Jersey Medical Associates
North Arlington, NJ
04.2012 - 12.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Completed and filed financial documentation for accounting purposes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
High School Diploma -
Barringer Academy Of S.T.E.A.M.
Newark, NJ06.2010
No Degree -
Essex County College
Newark, NJSkills
- Equipment Cleaning and Maintenance
- Answering and Routing Calls
- Information Documentation
- Organization and Prioritization
- High-Volume Environments
- Customer Experience
- Data Communications
- Patient Engagement
- Registration and Admissions
Timeline
Patient Access Representative
St. Luke's
11.2022 - Current
Pharmacy Technician In Training
Rite-Aid Pharmacy
12.2019 - 08.2021
Public Safety Telecommunicator
Newark Police Department
05.2016 - 04.2019
Medical Receptionist
New Jersey Medical Associates
04.2012 - 12.2015
High School Diploma -
Barringer Academy Of S.T.E.A.M.
No Degree -
Essex County College
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