Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Natalie Manzo

Natalie Manzo

Flagstaff,AZ

Summary

Dynamic and guest-focused hospitality graduate with a B.S. in Hotel and Restaurant Management, demonstrating a strong foundation in service excellence. A former Division I student-athlete, showcasing discipline, resilience, and effective team leadership, further enhanced by hands-on experience in front desk and guest services at Hilton Grand Vacations. Thrives in fast-paced environments where a positive attitude and dedicated effort consistently yield tangible results. Passionate about delivering exceptional guest experiences while fostering a collaborative team atmosphere that elevates overall service quality.

Overview

3
3
years of professional experience

Work History

Guest Services Agent

Hilton Grand Vacations, Sedona Summit
04.2025 - 09.2025
  • Deliver professional front-desk service across check in and check out while maintaining accuracy in reservations and billing.
  • Resolve guest needs with empathy and follow through to sustain brand loyalty and positive reviews.
  • Coordinate with housekeeping and maintenance to ensure room readiness and smooth day to day operations.

Facilities and Event Planner

Northern Arizona University
12.2022 - 02.2024
  • Coordinated logistics and venue setups for graduations, athletic events, and conferences.
  • Managed schedules, vendor access, and room turns to meet tight event timelines.
  • Partnered with campus departments to deliver seamless experiences for attendees and teams.

Camp Counselor and Mentor

English Soccer Experience
06.2022 - 08.2023
  • Mentored youth ages 8 to 18 on teamwork, discipline, and skill development in a residential setting.
  • Supported meal prep, daily schedules, and field activities while prioritizing safety and inclusion.

Education

B.S. - Hotel and Restaurant Management

Northern Arizona University
Flagstaff, AZ
12.2025

Skills

  • Customer Service
  • Hotel Reservation Systems
  • Communication
  • Conflict Resolution
  • Event Support
  • Team Leadership
  • Time Management
  • Microsoft Office

Websites

Timeline

Guest Services Agent

Hilton Grand Vacations, Sedona Summit
04.2025 - 09.2025

Facilities and Event Planner

Northern Arizona University
12.2022 - 02.2024

Camp Counselor and Mentor

English Soccer Experience
06.2022 - 08.2023

B.S. - Hotel and Restaurant Management

Northern Arizona University

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