Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Natalie Martinez

Miami,FL

Summary

Specialized in refining administrative and clinical workflows within the behavioral health sector. Responsibilities included consulting with practices to optimize the use of the EMR system, following a strategic implementation plan. Led engaging webinars focused on patient onboarding and clinical workflows to ensure practitioners harness the full potential of the technology.

Overview

12
12
years of professional experience

Work History

Subject Matter Expert

Valant Medical Solutions
02.2022 - Current
  • Specialized in refining administrative and clinical workflows in behavioral health.
  • Consulted with practices to optimize EMR system usage, following a strategic implementation plan.
  • Conducted engaging webinars on patient onboarding and clinical workflows.
  • Skills: Project Management, Software Implementation, Electronic Health Records (EHR), Training & Development, Strategic Planning, and Change Management.

Practice Manager

Florida International University, CCF
01.2016 - 02.2022
  • Managed day-to-day business, clinical, and billing operations with a focus on efficiency and excellence.
  • Led a successful transition to a new EMR system, demonstrating strong project management skills.
  • Served as the primary point of contact for support and training, ensuring optimal resource utilization.

Program Coordinator

Florida International University, CCF
05.2014 - 01.2016
  • Acted as a pivotal liaison, fostering effective communication among faculty, staff, and families.
  • Informed stakeholders about new clinic programs and provided regular updates on program developments.
  • Delivered consistent, detailed, and relevant information on clinic-related issues and trends.


Program Assistant

Florida International University, CCF
11.2013 - 05.2014
  • Efficiently managed the receptionist area, providing a warm and professional welcome to visitors.
  • Responded to telephone and in-person requests for information.
  • Took charge of program management and enrollment for group therapy programs within the center.

Receptionist

Florida International University, CCF
02.2012 - 11.2013
  • Acted as the primary point of contact for faculty, staff, and families, embodying the welcoming face of the organization.
  • Greeted visitors warmly and handled telephone and in-person inquiries for information.

Education

MBA - Healthcare Management

Florida International University
Miami
01.2015

Bachelor of Arts - Psychology

Florida International University
Miami, FL
08.2013

Skills

  • Project Management
  • Software Implementation
  • Process Improvement
  • Electronic Health Records (EHR)
  • Clinic Management
  • Team Leadership
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Subject Matter Expert

Valant Medical Solutions
02.2022 - Current

Practice Manager

Florida International University, CCF
01.2016 - 02.2022

Program Coordinator

Florida International University, CCF
05.2014 - 01.2016

Program Assistant

Florida International University, CCF
11.2013 - 05.2014

Receptionist

Florida International University, CCF
02.2012 - 11.2013

MBA - Healthcare Management

Florida International University

Bachelor of Arts - Psychology

Florida International University

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Natalie Martinez