NATALIE MATA

Manage daily store operations and the highest selling department by analyzing sales data, identifying operational gaps, and implementing process improvements that enhance compliance, efficiency and customer experience.

• Identified operational gaps through routine audits, recommending and implementing process improvements to enhance compliance and efficiency.
• Maintain organized operational records, reports and documentation to support internal compliance and reporting requirements
• Monitor customer feedback metrics through NPS to identify opportunities for improvement and enhancement of service.
• Collaborate with internal management team to implement solutions that improve productivity, compliance and customer service delivery.
• Hiring and training of staff, ensuring clear communication of policies, procedures and performance expectations.
• Improved inventory loss by 50% through process controls, staff training, and coordinating with local law enforcement.
• Review and interpret daily sales reports to identify opportunities, then implement strategic floor moves to drive sales and improve department performance.

• Coordinated client intake processes by collecting, reviewing, and organizing tax documentation to ensure completeness and compliance with filling requirements
• Inputting of financial data within the Drake tax preparation software system to support tax preparers in timely filing
• Communicated with clients to request missing documentation, clarify information, and ensure timely completion of tax preparation services.
• Maintained secure digital and physical client records while ensuring compliance with confidentiality and data protection standards.
• Assisted leadership with accounting projects requiring attention to detail, data accuracy, and discretion.

• Directed daily operational tasks and established priorities for team members to ensure project completion and service goals.
• Coordinated shipment processing, inventory tracking and stock management to ensure accurate record keeping.
• Assisted with recruiting and training employees to improve store performance and operational consistency.
• Developed employee schedules, balancing staffing needs with peak business hours for efficiency.