Natalie Matz
Longmeadow,MA
Summary
Results-driven Cafe Manager with expertise in staff management, conflict resolution, and process improvement. Proven ability to enhance operational efficiency and foster a positive work environment, ensuring high-quality customer service and team performance. Values customer relationships. Proven discipline hardworking leader.
Overview
5
5
years of professional experience
Work History
Pool Cafe Manager
Longmeadow Country Club
Longmeadow, Massachusetts
06.2021 - Current
- Managed daily operations to optimize workflow and ensure compliance with protocols.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and provided feedback to support development.
- Facilitated conflict resolution among team members to foster a collaborative work environment.
Education
High School Diploma -
Longmeadow High School
Longmeadow, MA05-2024
MBA - Business
Assumption University
Worcester, MASkills
- Staff management
- Team leadership
- Staff training
- Customer service
- Operational efficiency
- Quality assurance
- Process improvement
- Procedural compliance
- Attention to detail
- Time management
- Decision making
- Problem solving
- Conflict resolution
- Strategic planning
- Hardworking and dedicated
- Strong discipline and focus
References
References available upon request.
Timeline
Pool Cafe Manager
Longmeadow Country Club
06.2021 - Current
High School Diploma -
Longmeadow High School
MBA - Business
Assumption University