- Bay Area Human Resource Management Association (BAHRMA)
- 2008 Treasurer
- 2007 VP, Programs
NATALIE MAY
Deer Park,TX
Summary
To work in a challenging and fulfilling position where I can be an asset to the company and enrich my professional career. Experienced Human Resources professional with strong leadership and relationship-building skills.
Human Resources leader with strong track record in strategic HR management and organizational development. Skilled in talent acquisition, employee relations, and performance management, with focus on fostering team collaboration and driving impactful results. Known for adaptability, reliability, and effective communication, ensuring alignment with evolving business needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Human Resources Officer
Shell Federal Credit Union
Deer Park, TX
06.2019 - Current
- Led strategic HR initiatives aligning workforce planning with organizational goals.
- Developed and implemented talent acquisition strategies enhancing candidate experience and retention rates.
- Oversaw performance management processes ensuring alignment with organizational objectives.
- Conducted regular reviews of HR processes to identify inefficiencies or redundancies that could be eliminated or streamlined for increased effectiveness.
- Supported succession planning efforts by identifying key roles within the organization that required proactive talent pipeline development strategies.
- Developed comprehensive onboarding procedures to ensure smooth integration of new hires into the organization.
- Coordinated benefits administration process, ensuring accurate enrollment in health insurance, retirement plans, and other employee benefit programs.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Managed employee relations issues fostering a positive workplace environment and reducing turnover.
- Collaborated with executive leadership on succession planning to strengthen leadership pipeline.
- Analyzed workforce data to inform strategic decision-making and drive continuous improvement efforts.
- Improved leadership development by designing and implementing targeted training programs for managers and executives.
- Evaluated HR metrics to identify trends, areas of improvement, and opportunities for strategic decision-making based on data-driven insights.
- Maintained compliance with employment laws and regulations through continuous monitoring of legal updates and prompt implementation of required changes.
- Promoted a culture of learning within the organization by offering various professional development opportunities to employees at all levels.
- Developed effective internal communication strategies, keeping employees informed and engaged on company updates, policies, and initiatives.
VP of Human Resources
Shell Federal Credit Union
Deer Park, TX
11.2016 - 05.2019
- Led development and implementation of HR policies aligned with organizational goals.
- Directed talent acquisition strategies to enhance workforce quality and diversity.
- Oversaw employee relations initiatives, fostering a positive workplace culture.
- Managed compensation and benefits programs, ensuring competitiveness within the financial sector.
- Cultivated partnerships with community organizations to promote employer branding and recruitment efforts.
- Oversaw administration of benefits programs including health insurance, retirement plans, disability coverage, and leave policies.
- Managed compliance with employment laws and regulations, minimizing potential legal risks associated with HR practices.
- Mediated conflict resolution between employees and managers, fostering healthier working relationships throughout the organization.
- Partnered with finance department to accurately forecast headcount needs as part of annual budgeting process.
- Served as the key point of contact for labor relations, representing the company in collective bargaining negotiations and union matters.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
HR Manager
Shell Federal Credit Union
Deer Park, TX
02.2015 - 10.2016
- Developed and implemented HR policies to enhance compliance and operational efficiency.
- Led talent acquisition strategies, improving recruitment processes to attract top candidates.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Human Resource Representative
Shell Federal Credit Union
Deer Park, Texas
02.2005 - 01.2015
- Facilitated recruitment processes, enhancing candidate sourcing and selection strategies.
- Developed and maintained employee records, ensuring compliance with regulatory requirements.
- Coordinated onboarding programs, improving new hire integration and engagement experiences.
- Led training sessions on compliance and benefits administration for staff development.
- Mentored junior HR staff, fostering professional growth and knowledge sharing within the team.
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up-to-date.
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts accordingly.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
Member Services Representative
Shell Federal Credit Union
Deer Park, Texas
10.2003 - 02.2005
- Open, close and maintain savings, checking, Ira, certificate, Christmas club, money market, trust and estate accounts.
- In charge of Debit/ATM fraud disputes Order Visa Check Cards Reconcile checkbook registers Provide assistance concerning Call-24, Access-24, and Bill Payer services Open and close safety deposit boxes Issue travelers checks, gift checks, and discounted entertainment tickets.
- Notary Process stop payments, address changes, wire transfers, savings bonds, and encoding errors Named Employee of the month June 2003.
Teller
Shell Federal Credit Union
Deer Park, Texas
04.2002 - 10.2003
- Member transactions such as cash advances, deposits, and withdrawals Manage teller drawer of 25,000.00 Process MasterCard payments Balance ATM Balance money orders and travelers checks Maintained a zero out of balance total.
Education
B.S. - Management
University of Houston
Houston, Texas01-2014
Skills
- Strong verbal communication
- Extremely organized
- Team leadership
- HR policies and procedures
- HR analytics
- Organizational culture
- Organizational development
- Compliance management
- Benefits administration
- Talent management
- Compensation design
Affiliations
- Society of Human Resource Management
Certification
- SHRM-CP - SHRM Certified Professional
- Credit Union HR Compliance Professional (CHRCP)
Interests
Timeline
Chief Human Resources Officer
Shell Federal Credit Union
06.2019 - Current
VP of Human Resources
Shell Federal Credit Union
11.2016 - 05.2019
HR Manager
Shell Federal Credit Union
02.2015 - 10.2016
Human Resource Representative
Shell Federal Credit Union
02.2005 - 01.2015
Member Services Representative
Shell Federal Credit Union
10.2003 - 02.2005
Teller
Shell Federal Credit Union
04.2002 - 10.2003
B.S. - Management
University of Houston
ADDITIONAL INFORMATION
- Extra Activities Bay Area Human Resource Management Association (BAHRMA)
- 2008 Treasurer
- 2007 VP, Programs