Natalie Mendoza
Newark,NJ
Summary
Energetic customer service representative with 5+ years of experience. Passionate about building strong customer relationships, and increasing customer engagement. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Unit Clerk
University Hospitals
Newark, NJ
09.2022 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Cashier/Customer Service
Dunkin' Donuts
Newark, NJ
09.2021 - 09.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Performed cash, and card transactions to complete customer purchases.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
Customer Service Representative
Metro Plus Insurance Agency
Newark, NJ
05.2016 - 04.2021
- Inbound/ Outbound phone calls
- Sold Auto and Commercial insurance policies
- Data Entry
- Handled customer inquiries and suggestions courteously and professionally.
- Research and quote customers
- Strong knowledge of general liability & workers compensation
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier / Server
Giovanni's Pizzeria & Grill
Newark , NJ
10.2013 - 04.2016
- Record phone orders
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean work space
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Served food and took orders
Waitress
Legends Cafe & Grill
Newark, NJ
06.2013 - 04.2016
- Greeted customers
- Created fine dining experience
- Meeting special customer demands
- Recorded orders
- Served customer food in a timely manor
- Maintained a clean work environment
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Teacher Assistant
La Casa de Don Pedro
Newark, NJ
07.2012 - 09.2012
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Education
High School Diploma -
Technology High School
Newark, NJ 09.2012 - 05.2015
Skills
Microsoft Office (5 years)Customer Service (5 years)Data EntryInsurance Sales (4 years)Workers' Compensation (2 years)Restaurant Experience (6 years)SalesTypingHospitality
Multi-line phone system
Arranging transportation
Self-Motivated
Problem-Solving
Teamwork and Collaboration
Dependable and Responsible
Good Telephone Etiquette
Decision-Making
Timeline
Unit Clerk
University Hospitals
09.2022 - Current
Cashier/Customer Service
Dunkin' Donuts
09.2021 - 09.2022
Customer Service Representative
Metro Plus Insurance Agency
05.2016 - 04.2021
Cashier / Server
Giovanni's Pizzeria & Grill
10.2013 - 04.2016
Waitress
Legends Cafe & Grill
06.2013 - 04.2016
High School Diploma -
Technology High School
09.2012 - 05.2015
Teacher Assistant
La Casa de Don Pedro
07.2012 - 09.2012