Natalie Mendoza-Guzman
Whittier,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Uber Eats Delivery
Uber/ Independent Employment
Los Angeles, CA
03.2022 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Increased repeat business from satisfied customers through exceptional service and professionalism during deliveries.
- Reduced delivery times with efficient route planning, resulting in more completed orders per shift.
- Demonstrated flexibility and adaptability by adjusting routes in response to unexpected traffic or road closures, ensuring timely deliveries despite unforeseen circumstances.
- Strengthened relationships with both restaurants and customers by representing the company professionally throughout all interactions during pickups and dropoffs.
- Maintained a high rating as a delivery driver by consistently providing friendly and professional service.
- Managed multiple delivery assignments simultaneously while maintaining accurate record-keeping of completed orders using company-provided technology platforms.
Teller Coordinator
Wells Fargo
Downey, CA
08.2019 - 02.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Managed inventory by tracking and ordering bank supplies, equipment and documents.
- Supported the development of tellers by creating skill-building opportunities and facilitating knowledge-sharing sessions.
- Received checks for deposits, entered information into database and issued receipts.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Managed branch vault by verifying accuracy of cash transactions.
- Trained and coached 5 tellers on banking operations to provide exceptional customer service.
- Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Modified branch processes as needed to adapt to changing business requirements, maintaining efficiency during transitions.
- Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
Education
2014-2018 -
California High School
Whittier, CASkills
- Hardworking and Responsible
- Quick Learner
- Customer Service
- Problem-Solving
Timeline
Uber Eats Delivery
Uber/ Independent Employment
03.2022 - Current
Teller Coordinator
Wells Fargo
08.2019 - 02.2024
2014-2018 -
California High School