Natalie Miller
gillett
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in inventory management and customer service. Enhanced team performance through effective training and conflict resolution, resulting in increased customer satisfaction. Skilled in financial analysis and visual merchandising, driving profitability while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Store Manager
Dollar General
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Family Dollar
06.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BBA - Business Administration
Strayer University
06-2028
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2024
High School Diploma -
Oconto High School
Oconto, WI05-2021
Skills
- Customer service
- Inventory management
- Staff training
- Visual merchandising
- Team building
- Financial analysis
- Conflict resolution
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership and coaching
Accomplishments
- Managed a store that exceeded company expectations in every category during the 1st, 2nd, and 3rd quarter.
- Exceeded monthly store sales goals 15 months in a row.
- Supervised team of 5-12 staff members.
- Increased sales by 153% for quarter one and two in 2025 so far by coaching store employees on new merchandising standards.
- Reach top 10% in sales company wide in quarter two, three, and four in 2024, as well as quarter one in 2025.
Languages
English
Spanish
Elementary
Certification
- CPR/AED Certification
- OSHA Certified
- Wisconsin Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Dollar General
10.2022 - Current
Assistant Manager
Family Dollar
06.2021 - 10.2022
BBA - Business Administration
Strayer University
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Oconto High School
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