NATALIE MONTANEZ
Casselberry,USA
Summary
I am a resourceful, and proud woman in the STEM field. I have also worked in hospitality/service industry proudly for over 10+ years with back of the house hands on knowledge. I enjoy indulging in the growth of the mind and connecting with others, finding common ground, and helping be part of the journey to happy memories. I have a true passion for making someone’s experience extraordinary.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Operations Specialist
Capella University / SEI
08.2024 - 04.2025
- Promoted from Academic Support Representative (ASR). Responsible for onboarding/offboarding employee access, maintaining documentation for audits, and ensuring compliance with SOC2 and Vanta guidelines. Collaborates with engineering and stakeholders on security threats and reporting.
- Key Responsibilities:
- Manage and track employee access controls and respond to requests securely and efficiently.
- Create audit documentation for SOC2 and Vanta compliance.
- Collaborate with stakeholders to produce materials for technical and security meetings.
- Support daily monitoring of security threats and work with the engineering team to address them.
Server
Kings
09.2018 - 01.2020
- Provided exceptional front-of-house service in a high-volume entertainment and dining venue. Developed multitasking skills while upholding a standard of professionalism.
- Key Responsibilities:
- Delivered personalized service and managed multiple tables with efficiency.
- Upsold specials and menu items, contributing to higher nightly sales.
- Maintained cleanliness and health code compliance.
- Collaborated with kitchen and bar teams to ensure timely order accuracy.
- Built strong rapport with guests, encouraging repeat business.
Hostess & Server
Cheddar’s Scratch Kitchen
01.2016 - 01.2018
- Served in both front-of-house roles, delivering guest hospitality, table flow efficiency, and accurate orders to enhance the customer experience.
- Key Responsibilities:
- Greeted and seated guests, managing reservations and walk-in flow.
- Delivered accurate food and drink orders during peak service.
- Supported teamwork between kitchen and service staff for smooth operations.
- Fostered guest satisfaction and loyalty through excellent service.
Education
Information Technology, Introduction to Python Programming, Introduction to Relational Databases
Sophia Learning
Skills
- Data Collection
- Software Development
- Hardware Updates
- Operations Management
- Company Policy Adherence
- Onboarding/Offboarding Access
- Presentations/Flow Charts
- Stakeholder Collaboration
- SOC2 & Vanta Compliance
Certification
- COMPTIA ITF+ Certified – 2024-04
- HTML, CSS, and JS Certified – Devmountain
Timeline
Technical Operations Specialist
Capella University / SEI
08.2024 - 04.2025
Server
Kings
09.2018 - 01.2020
Hostess & Server
Cheddar’s Scratch Kitchen
01.2016 - 01.2018
Information Technology, Introduction to Python Programming, Introduction to Relational Databases
Sophia Learning
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