Natalie Monterroza
Fort Smith
Summary
Dedicated Patient Care Technician skilled in patient care, hygiene management, and safety compliance. Proven ability to collaborate with multidisciplinary teams to enhance patient care and satisfaction.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Patient Care Technician
Mercy Hospital Fort Smith
Fort Smith
05.2023 - Current
- Monitored vital signs and communicated significant changes to healthcare team members to ensure timely intervention.
- Documented patient information in electronic health records accurately.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Performed EKGs, phlebotomy, and other laboratory tests following physician or RN instructions.
- Enhanced patient satisfaction by assisting with bathing, dressing, and exercising to support comfort and recovery.
- Facilitated training of new staff by providing guidance and essential resources to ensure effective onboarding.
Cashier Team Lead
Tjmaxx
Fort Smith
06.2021 - 04.2023
- Trained new cashiers on register procedures and store policies.
- Coordinated break schedules to optimize team coverage during peak hours.
- Authorized discounts and special actions to effectively resolve customer disputes and enhance overall satisfaction.
- Performed daily opening and closing procedures for the register area.
- Maintained clean work environment by regularly sweeping floors and wiping down counters, ensuring checkout line remained stocked and organized.
- Developed strong working relationships with team members.
Education
Certificate of Technical Studies - Practical Nursing
Kiamichi Tech-Poteau
Poteau, OK06-2026
Some College (No Degree) - Nursing Assistant
University of Fort Smith
Fort Smith, AR05-2023
High School Diploma -
Northside High School
Fort Smith, AR05-2023
Skills
- IV and Phlebotomy skills
- Mobility assistance
- Safety compliance
- CPR certification
- Time management
- Active listening
Accomplishments
Tulip Award
Certification
Patient Care Tech
References
Nita Mo Weaver (918) 839-6067
Chelsie Weaver (918)839-6067
Stevie Wertheimer (479) 459-8950
Timeline
Patient Care Technician
Mercy Hospital Fort Smith
05.2023 - Current
Cashier Team Lead
Tjmaxx
06.2021 - 04.2023
Certificate of Technical Studies - Practical Nursing
Kiamichi Tech-Poteau
Some College (No Degree) - Nursing Assistant
University of Fort Smith
High School Diploma -
Northside High School