SKILAIR BUNTON
Rockwall,TX
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Methodist of Dallas
03.2025 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Implemented infection control protocols, contributing to safer hospital environment.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Patient Safety Attendant / PCT
Medical City
11.2024 - Current
- Maintains continuous visual observation of patients to ensure safety, including during family or visitor interactions and while transporting patients to tests or procedures.
- Maintains a safe environment by adhering to fall prevention protocols, infection control measures, and self-harm prevention strategies, conducting regular room assessments after visitations.
- Documents patient status, behaviors, and activities throughout each shift to ensure effective communication with the healthcare team.
- Supports nursing staff with non-clinical tasks, such as patient transport, delivering supplies and specimens, answering phones, and assisting visitors.
- Collaborates with the healthcare team to implement performance improvement initiatives and foster a positive, patient-centered environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Customer Service Representative
Brink’s Home Security
06.2023 - 08.2024
- Handled incoming calls, emails, and messages from customers regarding service inquiries, billing questions, technical support, and general assistance.
- Developed a comprehensive understanding of Brink's Home Security products and services to effectively assist customers and provide accurate information.
- Addressed billing inquiries, processed payments, and resolved account-related issues, including billing discrepancies and payment arrangements.
- Maintained detailed records of customer interactions, inquiries, and resolutions using CRM software, generating reports to track trends and identify improvement opportunities.
- Ensured compliance with company policies, procedures, and regulatory requirements during all customer interactions and transactions.
Claims Representative
Alacrity Solutions
09.2022 - 06.2023
- Reviewed incoming insurance claims, assessed validity, and determined appropriate actions based on company guidelines and policies.
- Analyzed claim documentation, policy provisions, and applicable laws to determine coverage, liability, and the extent of damages or losses.
- Communicated effectively with policyholders, claimants, insurance adjusters, and other relevant parties, providing updates and resolving inquiries.
- Delivered exceptional customer service, demonstrating empathy and professionalism in all interactions with policyholders and claimants.
- Conducted quality reviews of claim files to ensure accuracy, consistency, and adherence to company standards, recommending process improvements when necessary.
Post-Closing/ Exceptions
Caliber Home Loans
08.2021 - 09.2022
- Conducted comprehensive reviews of loan files after closing to verify documentation accuracy and compliance with company standards and regulatory guidelines.
- Identified and escalated exceptions, discrepancies, and deficiencies in loan documentation, including missing documents and compliance issues.
- Ensured compliance with all federal, state, and local regulations governing mortgage lending, including RESPA, TILA, TRID, and HMDA.
- Communicated with internal stakeholders, providing updates on post-closing issues and coordinating resolution efforts to ensure timely completion of files.
- Identified opportunities to streamline post-closing processes, improve efficiency, and enhance the quality of loan documentation.
Account Manager
Stearns Lending LLC
08.2020 - 05.2021
- Cultivated and maintained collaborative relationships with mortgage brokers, correspondent lenders, and business partners as their primary point of contact.
- Promoted Stearns Lending's mortgage products and services by effectively communicating their features and value propositions to clients.
- Monitored and managed loan pipelines for assigned accounts, proactively addressing client concerns and ensuring timely loan closings.
- Conducted training sessions and webinars to educate clients on Stearns Lending's products, processes, and best practices.
- Delivered responsive, solution-oriented support to clients, addressing inquiries and resolving issues to maintain high levels of client satisfaction.
Underwriting Assistant
State Farm
02.2020 - 08.2020
- Entered application details into underwriting systems accurately, ensuring all necessary information was captured for evaluation.
- Requested additional documentation from applicants, such as medical records, driving records, or inspection reports, to complete the underwriting process.
- Supported underwriters in assessing risks by analyzing applicant demographics, property characteristics, and other relevant factors.
- Prepared policy documents and endorsements for approved applications, ensuring accuracy and compliance with underwriting guidelines.
- Performed quality checks on underwriting data and documentation, identifying and correcting errors or inconsistencies.
Collateral Specialist
Fairway Mortgage
02.2016 - 08.2019
- Reviewed and analyzed collateral documentation, including property appraisals, title reports, and insurance certificates, for accuracy and compliance with guidelines.
- Verified the authenticity and validity of collateral documents through thorough research and quality checks.
- Assessed property valuations against market trends, comparable sales data, and investor requirements to ensure accuracy.
- Performed quality checks on collateral files, ensuring compliance with company policies, investor guidelines, and regulatory requirements.
- Ensured adherence to federal, state, and local regulations governing mortgage lending, including RESPA, TILA, TRID, and HMDA.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06.2008
Certification -
Texas All Line Adjusters
Certificate - Medical Assistant, Phletebotomy, EKG
Purpose Education
Dallas, TX02-2024
Skills
- Complaint handling
- Resilience
- Documentation skills
- Fraud detection
- Adaptability
- Claim Assessment
- Critical thinking
- Problem-solving
- Cultural sensitivity
- Follow-up skills
- Persuasion skills
- Multitasking
- Attention to detail
- Time management
- Type 55 WPM
- Teamwork
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Blood glucose monitoring
- Catheter care
- Basic life support
- Specimen collection
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Patient education
- EKG interpretation
- IV insertion
- Team collaboration
- Active listening
- High level of autonomy
- Safety protocols
- Health monitoring
- Patient advocacy
- Basic nursing care
- Monitoring patient conditions
Timeline
Patient Care Technician
Methodist of Dallas
03.2025 - Current
Patient Safety Attendant / PCT
Medical City
11.2024 - Current
Customer Service Representative
Brink’s Home Security
06.2023 - 08.2024
Claims Representative
Alacrity Solutions
09.2022 - 06.2023
Post-Closing/ Exceptions
Caliber Home Loans
08.2021 - 09.2022
Account Manager
Stearns Lending LLC
08.2020 - 05.2021
Underwriting Assistant
State Farm
02.2020 - 08.2020
Collateral Specialist
Fairway Mortgage
02.2016 - 08.2019
High School Diploma -
Bryan Adams High School
Certification -
Texas All Line Adjusters
Certificate - Medical Assistant, Phletebotomy, EKG
Purpose Education
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