Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NATALIE MONTOYA

Kissimmee,FL

Summary

Dedicated nursing student and healthcare professional skilled in patient care, medical terminology, and efficient use of computer systems. Proven ability to support patient needs and collaborate effectively within healthcare teams. Seeking to leverage expertise in a new role to enhance patient outcomes and contribute to a dynamic healthcare environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Care Technician ICU

AdventHealth
Celebration, FL
03.2025 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Helped create a safe environment by following infection control policies.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Restocked unit frequently with necessary medical supplies.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Laboratory Phlebotomist Mobile

United Clinical Lab
11.2024 - 03.2025
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
  • Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
  • Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Lead Passenger Service Agent

Swissport USA
03.2023 - 08.2024
  • Resolved customer complaints in a timely and professional manner
  • Efficiently handled ticketing duties, including issuing tickets and boarding passes, accommodating special requests, and providing information on flight schedules
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously in a fast paced environment
  • Trained new employees on company policies and procedures related to passenger service
  • Monitored gate activities throughout shift, making sure all passengers boarded their flights safely and on time
  • Maintained accurate records of all passenger transactions for audit purposes
  • Collaborated closely with other departments within the airline industry, including ramp agents and airport operations personnel
  • Processed check-ins for flights utilizing advanced computer systems to ensure accuracy of passenger records
  • Provided exceptional customer service to passengers, ensuring their needs were met and exceeded expectations
  • Reviewed daily reports detailing arrivals, departures, cancellations of airline flights
  • Ensured compliance with federal regulations regarding hazardous materials onboard flights
  • Verified passports and visas of international travelers to ensure they meet government requirements for entry into destination countries.

Phlebotomist Student

Phlebotomy School of Orlando
04.2024 - 07.2024
  • Performed venipuncture and skin puncture procedures on volunteers in a professional manner.
  • Ensured that all documentation was completed accurately prior to release of specimens for analysis.
  • Trained to monitor patient vital signs before, during, and after collection procedure.
  • Followed established safety protocols when handling hazardous materials or biohazardous waste products.
  • Collected blood samples from patients using appropriate techniques and safety precautions.
  • Assisted with the preparation of laboratory supplies for daily use.
  • Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
  • Successfully collected and processed necessary volume of blood specimens for laboratory analysis.

Education

Phlebotomist - Phlebotomy Certification

Phlebotomy School of Orlando
Orlando, FL
07.2024

Associate of Science - Practical Nursing

Valencia College
Orlando, FL

Timber Creek High School
FL

Skills

  • Technological proficiency
  • Healthcare documentation
  • Customer service
  • Organizational skills
  • Computer skills
  • Medical terminology
  • Laboratory expertise
  • Venipuncture techniques
  • Patient vital signs monitoring
  • Care coordination

Certification

  • Phlebotomy Certification
  • CPR Certified

Timeline

Patient Care Technician ICU

AdventHealth
03.2025 - Current

Laboratory Phlebotomist Mobile

United Clinical Lab
11.2024 - 03.2025

Phlebotomist Student

Phlebotomy School of Orlando
04.2024 - 07.2024

Lead Passenger Service Agent

Swissport USA
03.2023 - 08.2024

Phlebotomist - Phlebotomy Certification

Phlebotomy School of Orlando

Associate of Science - Practical Nursing

Valencia College

Timber Creek High School

Similar Profiles

CREATE PROFILE