Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Moreau

Atkinson,NH

Summary

Career Objective/Summary: To utilize customer service and organizational skills in a business or agency. I am eagerly Looking for a company with opportunity for growth. Conscientious worker with the ability to multi-task and team build. Always willing to learn new things. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Loan Registration

Plaza Home Mortgage
09.2020 - 11.2021
  • Wholesale Lender
  • Register incoming loans
  • Sending loans to underwriting, fully check files to make sure all documents needed to move into underwriting are in there, pull flood certs, send out revised loan estimates, Change of Circumstance’s for different types of loans, answering phones, verifying employment, calling/emailing brokers for necessary docs needed
  • Running NMLS, uploading docs from pulse.
  • Completed 10+ loans per day
  • Worked well in a team setting, providing support and guidance

Customer Service Representative

AdvantEdge
10.2019 - 03.2020
  • Medical billing for doctors offices, hospitals, caregivers
  • Answering phones, updating patient insurance, taking payments from patients, sending out invoices
  • Problem solving for patients who did not know where the bill was coming from or why insurance didn’t cover.
  • Investigated and resolved patient inquiries and complaints quickly
  • Responded proactively and positively to rapid change

Clinical Assistant

D Recovery Centers
02.2018 - 06.2019
  • Recovery IOP Program for addiction
  • Admit new clients into program
  • Working closely to Clinical Director
  • Scheduling appointments for therapists and APRN
  • Dealing with FMLA/STD work claims
  • Overseeing clients and their whereabouts at all times
  • Redirected clients to appropriate groups
  • Billing/insurance.
  • Calling families to update them on clients state at time of admission

Loan Registration Specialist

Plaza home Mortgage
06.2015 - 07.2017
  • Wholesale Lender
  • Register incoming loans
  • Sending loans to underwriting, fully check files to make sure all documents needed to move into underwriting are in there, pull flood certs, send out revised loan estimates, COC’s, answering phones, verifying employment, calling/emailing brokers for necessary docs needed
  • Running NMLS, uploading docs from pulse.

Cafe Madrid
11.2010 - 07.2012
  • Take orders, Run food to tables, Put orders in system, Run take out orders, Seat guests

Customer Service

R.W
09.2008 - 10.2010
  • Inside Sales
  • Answer all incoming phone calls, Provide written and verbal quotations, Process shipping paperwork consisting of bill of ladings, packing slips and freight quotes
  • Data entry purchase orders, Process Morning report of prior days sales
  • Process website inquiries via quotations
  • Send catalogs and literature to interested candidates.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Haverhill High School
05.2006

Some College (No Degree) - Medical Assisting

Hesser College

Skills

  • Microsoft Office, Data entry, Quickbooks, Excel, Microsoft Word
  • Appointment Setting
  • Billing
  • Person to Person interactions

Timeline

Loan Registration

Plaza Home Mortgage
09.2020 - 11.2021

Customer Service Representative

AdvantEdge
10.2019 - 03.2020

Clinical Assistant

D Recovery Centers
02.2018 - 06.2019

Loan Registration Specialist

Plaza home Mortgage
06.2015 - 07.2017

Cafe Madrid
11.2010 - 07.2012

Customer Service

R.W
09.2008 - 10.2010

Haverhill High School

Some College (No Degree) - Medical Assisting

Hesser College
Natalie Moreau