Natalie Moreno
Duncanville,TX
Summary
Accomplished retail leader with more than 25 years of progressive management experience and a proven track record of driving operational excellence, developig high-performing teams, and delivering business results. Extensive experience leading multiple retail departments including Inventory Control, Logistics, Hardlines, Operations, and Softlines, providing a comprehensive understanding of all major aspects of store performance. Recognized for developing future leaders, improving operatinal efficiences, executing company initiatives, and fostering a culture of accountability, engagement, and customer service.
Overview
25
25
years of professional experience
Work History
Softlines Manager
Academy Sports Outdoors
Waxahachie, Texas
09.2024 - Current
- Lead apparel and footwear departments, ensuring operational excellence, customer satisfaction, and execution of company initiatives.
- Develop team leads and associates through coaching, accountability, training, and performance management.
- Drive merchandising standards, freight execution, inventory preparation, and recovery processes.
- Partner with store leadership to achieve sales, operational, and customer service goals.
Operations Manager
Academy Sports Outdoors
Waxahachie, Texas
07.2023 - 09.2024
- Oversaw front-end operations, customer service functions, staffing, scheduling, and operational execution.
- Managed key business processes to improve efficiency and enhance the customer experience.
- Collaborated with leadership teams to drive store performance and achieve operational objectives.
Hardlines Manager
Academy Sports Outdoors
Arlington, Tx
05.2023 - 07.2023
- Led Hardlines department, including merchandising, inventory management, sales performance, and team development.
- Ensured execution of company standards while maintaining a safe and customer-focused environment.
- Managed department operations while driving accountability and developing.
Logistics Manager
Academy Sports Outdoors
arlington, Tx
10.2021 - 05.2023
- Directed freight operations, inventory flow, receiving processes, and backroom organization.
- Led teams responsible for product movement, replenishment, and inventory accuracy.
- Improved operational efficiencies through planning, coaching, and workload management.
- Partnered with store leadership to support inventory accuracy and operational excellence.
Inventory Control Team Lead
Academy Sports Outdoors
Arlington, TX
08.2021 - 10.2021
- Maintained inventory accuracy through cycle counts, audits, and operational controls.
- Supported inventory management initiatives and loss prevention efforts.
- Assisted in ensuring inventory integrity and execution of company operational standards.
Organization Training manager
McDonald's
Duncanville, Texas
02.2010 - 08.2021
- Served as Organization Training Manager, traveling to multiple locations to ensure compliance with company training standards and operational procedures.
- Conducted management training classes and prepared candidates for manager certification programs.
- Supported locations with opportunity by implementing improvement plans focused on staffing, operations, training, and financial performance.
- Developed future leaders through coaching, mentoring , and succession planning.
General Manager
McDonald's
Brownsville, Texas
02.2001 - 02.2010
- Progresses from Crew member to General manager through demonstrated leadership and operational excellence.
- Managed all aspects of restaurant operations including staffing, food safety, inventory, financial performance, and profitability.
- Maintained high standards of customer service, operational execution, and team engagement.
Education
Restaurant Operations Management
Hamburger University
Chicago, IL08-2005
High School Diploma -
Southwest High School
Fort WorthSkills
- Servant Leadership
- Accountability and Ownership
- Performance management
- Operational Excellence
- Process Improvement
- Customer Experience Leadership
- Succession Planning
Languages
Spanish
Professional
Timeline
Softlines Manager
Academy Sports Outdoors
09.2024 - Current
Operations Manager
Academy Sports Outdoors
07.2023 - 09.2024
Hardlines Manager
Academy Sports Outdoors
05.2023 - 07.2023
Logistics Manager
Academy Sports Outdoors
10.2021 - 05.2023
Inventory Control Team Lead
Academy Sports Outdoors
08.2021 - 10.2021
Organization Training manager
McDonald's
02.2010 - 08.2021
General Manager
McDonald's
02.2001 - 02.2010
Restaurant Operations Management
Hamburger University
High School Diploma -
Southwest High School