Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

ALEX FLAHERTY

Keller,TX

Summary

Dynamic Softlines Manager at Academy Sports + Outdoors with proven leadership in team motivation and customer service excellence. Expert in merchandising strategies, I successfully enhanced sales through innovative displays and effective delegation. Recognized for resolving conflicts and fostering a collaborative environment, I am committed to achieving organizational goals with reliability and attention to detail.

Overview

6
6
years of professional experience

Work History

Softlines Manager

Academy Sports + Outdoors
Mansfield, TX
05.2025 - Current
  • Managed the recruitment, selection, training and development of new employees.
  • Created promotional displays to attract customers' attention while increasing sales volume.
  • Ensured that merchandise was properly labeled according to company guidelines prior to being placed on shelves.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Collaborated with other departments such as Visual Merchandising to maximize product placement opportunities within the store environment.
  • Coached staff on effective selling techniques, product knowledge and customer service standards.
  • Addressed employee grievances promptly and efficiently while maintaining a professional demeanor at all times.

Logistics Team Lead

Academy Sports + Outdoors
Keller, TX
02.2025 - 05.2025
  • Managed outgoing shipments by preparing documentation accurately and efficiently.
  • Provided leadership and direction to logistics team members by setting goals, providing feedback and coaching on job-related tasks.
  • Evaluated existing processes and procedures within the organization's logistics system and recommended changes where necessary.
  • Supervised the loading, unloading of trucks, containers according to established guidelines while adhering to safety protocols.
  • Monitored warehouse operations to ensure safety standards were met at all times.

Softlines Team Lead

Academy Sports + Outdoors
Fort Worth
04.2024 - 02.2025
  • Managed a high-performing team of 12 associates.
  • Developed efficient delegation skills to ensure tasks are completed in a timely manner.
  • Organized and managed operations in the store.
  • Coached and mentored associates to improve performance and reach individual goals.
  • Utilized conflict resolution techniques to address challenging situations with customers, or employees.
  • I answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Welcomed customers, and helped determine their needs.
  • I greeted customers entering the store and responded promptly to customer needs.

Apparel Team Member

Academy Sports + Outdoors
Fort Worth
10.2022 - 04.2024
  • Restocked merchandise on sales floor when needed.
  • Organized apparel products on shelves according to size, color and style.
  • I answered questions about product features, prices, and availability.
  • Provided excellent customer service by greeting customers upon arrival in store.
  • Provided product knowledge to customers on features and benefits of different clothing items.

Accountant/Seminar Speaker

Micro Moment Trading
Fort Worth, TX
11.2019 - 01.2022
  • I researched material extensively before writing informative speeches.
  • Implemented stories and anecdotes into speeches to make the information more entertaining.
  • Presented information regarding cryptocurrency to groups of 80 to 100 people.
  • Participated in team-building activities to enhance working relationships.

Education

High School Diploma -

Keller High School
Keller, TX
05.2018

Skills

  • Public speaking
  • Self-motivation
  • Team collaboration
  • Attention to detail
  • Time management and organization
  • Goal orientation
  • Punctuality
  • Patience
  • Effective delegation
  • Team motivation
  • Leadership skills
  • Merchandising strategies
  • Customer service excellence
  • Friendly demeanor
  • Reliability and responsibility
  • Problem-solving expertise

References

References available upon request.

Timeline

Softlines Manager

Academy Sports + Outdoors
05.2025 - Current

Logistics Team Lead

Academy Sports + Outdoors
02.2025 - 05.2025

Softlines Team Lead

Academy Sports + Outdoors
04.2024 - 02.2025

Apparel Team Member

Academy Sports + Outdoors
10.2022 - 04.2024

Accountant/Seminar Speaker

Micro Moment Trading
11.2019 - 01.2022

High School Diploma -

Keller High School

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