Natalie Moss
Indianapolis,IN
Summary
Operational performance expert skilled in enhancing efficiency and coordinating complex operations. Utilizes Microsoft 365 and AI solutions to optimize business processes and manage high-stakes scheduling. Implements standardized workflows while ensuring confidentiality, ready to support executive functions in Product Research & Development.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Operational Performance Expert (OPE)
IU Health
Indianapolis, IN
04.2013 - Current
- Spearheaded quality improvement initiatives in revenue cycle services, leveraging Excel and data analytics to enhance operational effectiveness.
- Conducted routine compliance audits and gap analyses, identifying vulnerabilities and achieving a 100% compliance rate with internal data privacy policies
- Created standard work protocols to ensure consistent, quality-driven workflows across functions.
- Piloted integration of AI tools to draft correspondence and automate administrative tasks efficiently.
- Developed training programs for new hires via Teams, improving team competency and onboarding efficiency for Radiology.
Radiology Scheduling Expert
IU Health
Indianapolis, IN
10.2005 - 04.2013
- Managed complex scheduling for radiology departments utilizing Microsoft Outlook and specialized databases to optimize resources.
- Coordinated with physicians and external parties daily to confirm itineraries, ensuring seamless operations.
- Resolved scheduling conflicts as primary contact for department, exercising sound judgment.
- Restructured schedules to accommodate emergencies, showcasing adaptability in time-sensitive situations.
- Established a secure SharePoint site for team spreadsheets and critical operating procedures.
- Leveraged Concur for travel arrangements, reconciling multi-currency expense reports per corporate policy.
Education
Board Certified Sterile Processing Technician - Sterile Processing
MedCerts
Online02-2026
Board Certified Sterile Processing Technician - Sterile Processing
Vincennes University
Vincennes, IN11-2020
High School Diploma - Arts
Broad Ripple HS
Indianapolis, IN06-1988
Skills
- Operational efficiency
- Process optimization
- Quality assurance
- Compliance auditing
- Data analysis
- Digital tools and innovation
- Sterile processing
- Detail orientation
- Interpersonal communication
Certification
- Board Certified Sterile Tech Processor
Timeline
Operational Performance Expert (OPE)
IU Health
04.2013 - Current
Radiology Scheduling Expert
IU Health
10.2005 - 04.2013
Board Certified Sterile Processing Technician - Sterile Processing
MedCerts
Board Certified Sterile Processing Technician - Sterile Processing
Vincennes University
High School Diploma - Arts
Broad Ripple HS